SOURCE: Auto Club of Southern California

Auto Club of Southern California

May 06, 2011 16:15 ET

Auto Club Salutes Roadside Service Contractors for Outstanding Customer Service

L.A. Tow Named Service Provider of the Year

LOS ANGELES, CA--(Marketwire - May 6, 2011) - The Automobile Club of Southern California honored independent roadside service providers today for outstanding customer service during 2010, including L.A. Tow in Los Angeles, recognized as Service Provider of the Year. The Service Provider of the Year is selected based on a number of criteria including outstanding member service performance, contributions to the Auto Club programs and initiatives and community leadership.

The Auto Club also honored 10 other service providers with the prestigious Five Diamond roadside service award for earning an "Excellent Rating" in overall satisfaction, service driver satisfaction and satisfaction with response time throughout 2010. These 10 service providers comprise the top 2% of network of more than 400 service providers in the 13 southern most counties in the state.

The third level of award, the Service Pro award, is presented to Auto Club roadside providers that exceed standards in all measured areas for the entire year. Only 15% of the stations qualified for the prestigious award.

In addition, Ted Alva, Jr. of Bitetto Tow and Service Center in Ontario was honored as Technician of the Year.

The Service Pro honors were given at the Auto Club's annual service awards luncheon held at the Hilton Pasadena. The theme of the awards luncheon this year was "Quest for the Best." Keynote speaker was Chip Eichelberger, motivational speaker and author who formally worked for Tony Robbins.

"Members turn to the Auto Club during their time of need, and it's imperative to have excellent service providers who can come to their rescue and get them back on the road. Our honorees are a great example of companies that go above and beyond to take care of AAA members and their automotive needs," said Auto Club Vice President of Automotive Services David Lang.

"The Auto Club's tow contractors continue to demonstrate that they're industry leaders," added Lang. "Today we recognize the exemplary service, professionalism and dedication that the Auto Club's independent contract station owners provide day-in and day-out in service to our members."

2010 FIVE-DIAMOND RECIPIENTS

INDEPENDENT STATIONCITY
L.A. TowLos Angeles
M & M Key ServiceLos Angeles
All Valley TowingPalmdale
Mandic Motors, Inc.Huntington Beach
Hill's TowingYucca Valley
Bob Holzer Towing & StorageSanta Barbara
Santa Maria TowingSanta Maria
Kernville GarageKernville
College Towing SouthGrover Beach
Cesare's Collision Repair & TowingVisalia
2010 SERVICE PRO AWARD WINNERS
A & B TowingSan Diego
A & E Automotive Repair & TowingCypress
AAA Lock SpecialistBeaumont
Adamson TowingOjai
All Valley Battery ServiceSun Valley
Angelo's Towing & RecoverySan Diego
Antelope Valley TowingPalmdale
Authentic Bros TowingOrange
Auto Lock SpecialistsGlendora
Beltran Towing, Inc.Los Angeles
Best Towing Transportation ServicesHuntington Beach
Bitetto Tow & Service Center, Inc.Anaheim
Bob Carlson Towing & TransportVentura
Brea Towing Service, LLCBrea
Brentwood Club ServiceLos Angeles
California Motor ClubGardena
Cal-State TowingBakersfield
Cambria TowingCambria
Canyon Key, Inc.Azusa
Classic Club ServiceVan Nuys
Cole's Club ServiceNorthridge
College TowingSan Luis Obispo
Community Auto Service, Inc.Los Angeles
Cortes TowingSan Diego
Dick's TowingGuatay
Eddie's TowingNewbury Park
Emergency Lock & KeyNorth Hollywood
Falcon TowingGardena
Finish Line Towing & TransportLong Beach
Foothill Lock & Security, Inc.Oceanside
H.A.R. Transport & TowingReseda
Idyllwild GarageIdyllwild
Irvine TowIrvine
Jim's TowingCosta Mesa
John's Towing & TransferSanta Ana
Lewis Towing 2Bakersfield
MetroPro Towing, IncCosta Mesa
R & S TowingSpring Valley
R.B.S. Towing BorregoBorrego Springs
Randy's TowingNorth Hills
Raul's Towing ServiceLynwood
Redondo Beach TowingLomita
Rescue Lockout ServiceNorthridge
Roy's TowingThousand Oaks
Smitty's TowingGoleta
South West Towing Inc.Cathedral City
Speedy Load'um TowingLompoc
Stagecoach Towing Inc.Banning
Steve's Towing, Inc.Lake Elsinore
Surfside Lock & KeyIrvine
Swink's EnterprisesSimi Valley
T & M TowingTulare
T.G. TowingAgua Dulce
Titan Transportation, Inc.Downey
Trans Fox HillsInglewood
United Towing & Transport, Inc.North Hills
USA TowingEl Cajon
Valero BrothersWoodlake
West Coast Auto & TowingAtascadero
West Hills Towing & TransportCanoga Park

Contact Information

  • Contact:
    Jeff Spring / Elaine Beno
    714-885-2333