-- Sam Whiteman, Claim Service Manager for PRO, Allstate Insurance
Company
-- Charlie O'Halloran, Claim Process Specialist, Allstate Insurance
Company
-- David Perry, Marketing & Communications Manager, Allstate Insurance
Company
-- Jim Okun, Group Manager, Automobile Club of Southern California (ACSC)
-- Gary Reichenbach, Team Leader, Claims Quality Engineering, ACSC
-- Tim Atencio, Vendor Manager, California State Automobile Association
(CSAA)
-- Todd Wilson, Vendor Management Supervisor, CSAA
-- Yolanda Banda, Vendor Management Supervisor, CSAA
-- Dave Mason, Manager of Provincial Collision Services, Insurance
Corporation of British Columbia (ICBC)
-- Keith Jones, Manager, MD Business and Technical Services, ICBC
-- Terry Fortner, Associate Vice President-Claims, Nationwide Insurance
-- Jim Gadberry, Director of Blue Ribbon Services, Nationwide Insurance
"The AutocheX Premier Achiever Awards are a great way to recognize our
collision repair associates for their dedication to customer service and
satisfaction. We appreciate their hard work in this area, and are extremely
pleased to have the opportunity through the Premier Achiever program to
congratulate them on a job well done," said Jim Okun, Group Manager,
Interinsurance Exchange of the Automobile Club.
Opening remarks by Bertellotti, who leads the AutocheX group, touched on
the value of loyal customers and how collision repair facilities can use
Voice of the Customer data to increase customer satisfaction and loyalty.
"Clearly, these premier facilities understand the importance of customer
service and are achieving exceptional results on all of the key drivers of
customer satisfaction," said Bertellotti. "Their high CSI scores reflect
their commitment to providing a superior collision repair experience for
their customers."
AutocheX is dedicated to not only providing the most objective and
actionable "Voice of the Customer" data, but also to advancing the level of
customer service in the collision repair industry. AutocheX and the
participating insurance companies present the Premier Achiever Awards each
year as a way of recognizing shops that have proven their devotion to
quality, service, and customer satisfaction.
"The Premier Achiever Awards demonstrate the winners' success in making
customer satisfaction a primary focus of their business," concluded
Bertellotti. "We want to thank them and the participating insurance
companies for making the Premier Achiever program so successful."
About AutocheX
AutocheX is a leading provider of comprehensive and impartial
voice-of-the-customer measurement, analysis, and reporting for the auto
physical damage claims industry. Founded in 1989, AutocheX conducts more
than 1/2 million surveys annually for clients throughout the U.S. and
Canada, and maintains an industry benchmarking database that comprises
millions of completed customer satisfaction surveys. AutocheX is a fully
integrated business unit of Mitchell International.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information, workflow, and performance management solutions to the
automotive insurance claims industry, serving carriers, collision repair
facilities, and other commercial participants in the physical damage and
auto-related medical claims markets. Mitchell facilitates millions of
electronic transactions between more than 16,000 business partners each
month to enhance their productivity, profitability, and customer
satisfaction levels.
Contact Information: Contacts: Jennifer Forman Sr. Director, Marketing 800-238-9111 x6585 or Kam Hashim Boston Communications 617-292-7316