SOURCE: Mitchell International

November 26, 2007 09:36 ET

AutocheX Premier Achiever Awards Recognize Excellence in Customer Service and Satisfaction

SAN DIEGO, CA--(Marketwire - November 26, 2007) - AutocheX™, Mitchell International's® voice of the customer performance management group, hosted the sixth annual Premier Achiever Award ceremony on Nov. 1, 2007 to honor collision repair facilities from throughout the U.S. and Canada for their exceptional achievements in customer service and satisfaction. The event was held at the Mandalay Bay Convention Center in Las Vegas in conjunction with the International Autobody Congress and Exposition (NACE).

AutocheX is a leading provider of customer satisfaction measurement and performance management solutions to the collision repair industry. The Premier Achiever Award recognizes collision repair facilities that consistently demonstrate their commitment to customer service as reflected by their extremely high customer satisfaction index (CSI) scores. Shops receiving the 2007 award attained CSI scores in the top five percent of facilities that use the AutocheX service throughout the U.S. and Canada.

The Class of 2007 Premier Achievers includes collision repair facilities of all sizes, from small, family-run businesses to large consolidators. They come from 27 states and every region of the U.S., as well as British Columbia, Canada. Over 35% of the shops also won the award in 2006 -- a record number of consecutive-year winners.

"We are pleased to honor these facilities for their outstanding efforts in customer service," said Jason Bertellotti, General Manager of Mitchell Repair Solutions. "As the Premier Achiever Award program continues to grow, it is especially gratifying to see these shops win year after year, demonstrating their consistent attention to their customers' needs and their ongoing commitment to providing excellent service."

Seidner's Collision Centers in Southern California had three shops win the award this year: the Glendora, Rosemead, and West Covina locations. Said owner Steve Seidner, "We work very hard to make sure our customers are completely happy. Receiving the Premier Achiever Award is a way of confirming that our efforts are paying off. It demonstrates to both customers and insurance carriers that we are serious about customer service and we listen to what our customers have to say about their experience at our shops. We're proud to receive the award, and we're also proud that our customers feel good enough about us to consistently give us excellent satisfaction ratings."

Premier Achiever Award winners were congratulated at the ceremony by insurance company representatives and the AutocheX team. On hand to present the award to facilities participating in their respective repair programs were:

--  Sam Whiteman, Claim Service Manager for PRO, Allstate Insurance
    Company
--  Charlie O'Halloran, Claim Process Specialist, Allstate Insurance
    Company
--  David Perry, Marketing & Communications Manager, Allstate Insurance
    Company
--  Jim Okun, Group Manager, Automobile Club of Southern California (ACSC)
--  Gary Reichenbach, Team Leader, Claims Quality Engineering, ACSC
--  Tim Atencio, Vendor Manager, California State Automobile Association
    (CSAA)
--  Todd Wilson, Vendor Management Supervisor, CSAA
--  Yolanda Banda, Vendor Management Supervisor, CSAA
--  Dave Mason, Manager of Provincial Collision Services, Insurance
    Corporation of British Columbia (ICBC)
--  Keith Jones, Manager, MD Business and Technical Services, ICBC
--  Terry Fortner, Associate Vice President-Claims, Nationwide Insurance
--  Jim Gadberry, Director of Blue Ribbon Services, Nationwide Insurance
    

"The AutocheX Premier Achiever Awards are a great way to recognize our collision repair associates for their dedication to customer service and satisfaction. We appreciate their hard work in this area, and are extremely pleased to have the opportunity through the Premier Achiever program to congratulate them on a job well done," said Jim Okun, Group Manager, Interinsurance Exchange of the Automobile Club.

Opening remarks by Bertellotti, who leads the AutocheX group, touched on the value of loyal customers and how collision repair facilities can use Voice of the Customer data to increase customer satisfaction and loyalty. "Clearly, these premier facilities understand the importance of customer service and are achieving exceptional results on all of the key drivers of customer satisfaction," said Bertellotti. "Their high CSI scores reflect their commitment to providing a superior collision repair experience for their customers."

AutocheX is dedicated to not only providing the most objective and actionable "Voice of the Customer" data, but also to advancing the level of customer service in the collision repair industry. AutocheX and the participating insurance companies present the Premier Achiever Awards each year as a way of recognizing shops that have proven their devotion to quality, service, and customer satisfaction.

"The Premier Achiever Awards demonstrate the winners' success in making customer satisfaction a primary focus of their business," concluded Bertellotti. "We want to thank them and the participating insurance companies for making the Premier Achiever program so successful."

About AutocheX

AutocheX is a leading provider of comprehensive and impartial voice-of-the-customer measurement, analysis, and reporting for the auto physical damage claims industry. Founded in 1989, AutocheX conducts more than 1/2 million surveys annually for clients throughout the U.S. and Canada, and maintains an industry benchmarking database that comprises millions of completed customer satisfaction surveys. AutocheX is a fully integrated business unit of Mitchell International.

About Mitchell International, Inc.

Mitchell International (www.mitchell.com) is a leading provider of information, workflow, and performance management solutions to the automotive insurance claims industry, serving carriers, collision repair facilities, and other commercial participants in the physical damage and auto-related medical claims markets. Mitchell facilitates millions of electronic transactions between more than 16,000 business partners each month to enhance their productivity, profitability, and customer satisfaction levels.

Contact Information

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