SOURCE: TrueShip

TrueShip Multi-Carrier Shipping Software

May 26, 2015 18:51 ET

Automation is the Key -- TrueShip Releases Guide on Improving the E-retail RMA Portal

SCOTTSDALE, AZ--(Marketwired - May 26, 2015) - TrueShip ( has just released a new guide that details the necessary steps that e-retailers must take to improve their RMA portal and help expedite the online product returns process.

Studies have found that e-retailers experience a return rate that ranges from 5%-35% on returns, with some seeing return rates as high as 50% (in unusual cases). For the stores that are not featuring an automated RMA portal, they already are being bogged down with customer inquiries and an unfriendly and inconvenient returns policy.

Online consumers have made it abundantly clear that they want returns to be a convenient and hassle-free experience, one that is just as straightforward as buying products and returning them locally is. Thanks to newer technologies, an automated and online RMA portal is the solution for these retailers.

In TrueShip’s newest guide, five methods of improving the RMA portal are revealed.

These include:

  • Incorporating reverse fulfillment logistics.
  • Integrating an online RMA portal for consumers.
  • Factoring in return shipping rates and offering free return shipping.
  • Why consumers favor interactive product returns policies.
  • Creating a consumer return incentive that helps improve profits via reverse retargeting.

“When facing the high rate of returns that e-retailers of the present day do, an automated RMA portal has become a necessity,” explained Michael Lazar, Director of Online Marketing at TrueShip. “But there is more to it than just automation. Our newest guide shows retailers how they can improve their process while also capitalizing on returns and actually profiting from them in the long run.”

Read TrueShip’s newest RMA portal guide by visiting:

A wide assortment of related guides and white papers can also be found at:

Start a 30-day complimentary trial of the ReadyReturns online RMA portal by visiting:

About TrueShip

#ShipSmarter - TrueShip is the original architect of multi-carrier ecommerce shipping software. ReadyShipper shipping software integrates into the most widely used shopping carts and online marketplaces. It is an easy-to-use order fulfillment solution designed to save e-retailers time and money.

About ReadyReturns

#ReturnsHappen - ReadyReturns is a customer-facing, self-service online product returns software solution. It integrates into virtually website without any programming. ReadyReturns lets customers make returns from a website by filling out a simple form and printing the return shipping label. E-retailers set the rules of the returns, including things like return shipping and restocking fees.

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Contact Information

  • Press Contact
    Director of Online Marketing
    Michael Lazar
    Tel: (877) 818-7447 ext: 5007