Autonet Insurance

Autonet Insurance

October 26, 2011 01:30 ET

Autonet hosts Midlands Contact Centre Forum

LONDON, UNITED KINGDOM--(Marketwire - Oct. 26, 2011) - Autonet Insurance, the UK's leading van insurance broker and the current Insurance Times – Personal Lines Broker of the Year is hosting the Midlands Contact Centre Forum for October 2011.

The Midlands Contact Centre Forum (MCCF) which was established this year as a response to growing demand from Contact Centres across the Midlands, operates as a membership organisation for contact centre professionals to support and maintain identification and distribution of good practices across all contact centres involved.

Autonet Insurance, who now employ more than 450 members of staff catering for over 600,000 calls say they are honoured to be hosting the next Midlands Regional National Forum. The event, which is sponsored by Rostrym, will include a tour of Autonet's facilities, a presentation of Rostrvm Solutions and their partnership with Autonet Insurance, ending with a group discussion sharing knowledge and experience drawing on the role of team leaders in the Contact Centre Sector.

Ian Donaldson, Managing Director of Autonet Insurance commented: "As a business, we like to be at the forefront of everything we do. By being a part of the MCCF will open the business up to essential skills and knowledge for effective contact centre management improving efficiency and service levels consistently throughout."

Autonet say this is essential in supporting their overall business strategy, their customer service excellence while sharpening areas of focus to drive Autonet's sustainable growth. Autonet say they are always looking into new avenues to determine new sets of measures to continuously deliver on their promise of customer service excellence.

Ian Donaldson further commented: "We have built up a solid reputation in the insurance industry and see this recent move another way forward to ensure efficiency and quality of service by identifying solutions to everyday contact centre challenges quickly and effectively."

If you would like to attend the event held at Autonet Insurance Group then why not visit www.tmccf.co.uk to book your place for the 18th October MCCF event, must hurry as limited places open.

Contact Information

  • Autonet Insurance Group
    Daniel Picken
    0844 443 0188