SOURCE: Autotask Corporation

Autotask Corporation

June 15, 2009 18:12 ET

Autotask Corporation Announces Global Deal With Computer Troubleshooters

Comprehensive Agreement Marries World's Largest IT Service Franchise Organization With Leading Hosted IT Services Management Software

EAST GREENBUSH, NY--(Marketwire - June 15, 2009) - Autotask Corporation announced today that Computer Troubleshooters (CT) Global, LLC, has signed an agreement and paid a license fee to enable its more than 475 franchises around the world to standardize on the Autotask IT Services Management Software. The agreement takes effect immediately, with the roll-out underway today at Computer Troubleshooter's annual U.S. Franchise Meeting in Phoenix, AZ.

According to CEO Chip Reaves, Computer Troubleshooters had invested in an internally-designed IT services application for some time, but with the growth of the franchise, and evolution of commercially-available applications, the franchise began to seriously explore alternatives.

"After considering many options," said Reaves, "we determined that Autotask was the best fit for our organization. Autotask is clearly the leading hosted software-as-a-service solution for IT Services Management, and the company behind the software is committed to ongoing improvements and advances in the technology."

As part of the agreement, Autotask has teamed up with CT to create a "Special Edition" of its Autotask® Go! product that will include a standardized configuration for all franchisees, along with some proprietary workflows and data critical to CT operations. In addition, CT franchisees who want more features or add-ons have the option to upgrade to Autotask® Pro at any time.

Beyond using the Autotask software to manage their own resources, franchisees will be able leverage the Autotask Outsource Management tools to share work and resources with fellow franchise locations. In addition, CT franchisees will have access to a private special interest groups within the online Autotask CommunITy, built into the software.

"We are thrilled to become the business operations platform of the world's largest computer service franchise," said Autotask CEO Bob Godgart. "By adding nearly 500 new IT service companies and thousands of new users to the Autotask Community, we continue to gain ground as the largest network of IT service providers on any hosted IT services platform."

Added Reaves, "For the Computer Troubleshooter franchisees, Autotask creates an opportunity to standardize our workflow and best practices and ultimately benchmark the most successful franchisees to use as the model for success."

About Computer Troubleshooters Global, LLC

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses. Launched in 1999, Computer Troubleshooters now has more than 475 franchises worldwide in more than 20 countries. For more info, visit

About Autotask Corporation

Autotask Corporation is the leading SaaS provider of hosted service management tools that allow VARs, Managed Service Providers and other IT service professionals to organize, automate, and better manage their businesses. Available anytime, anywhere over the internet with no downloads, Autotask software helps IT service professionals to streamline business operations, capture more billable hours, and collaborate virtually with anyone else in the IT industry to maximize profits. Today, more IT professionals rely on Autotask than any other software solution. For more information go to or call (518) 720-3500.

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