SOURCE: Autotask Corporation

Autotask Corporation

December 15, 2009 08:00 ET

Autotask Secures Own Web Now! ExchangeDefender Security Services as First and Fully Integrated "Command Center" Partner

Own Web Now!'s Managed Network Security Service Fully Operational Inside Autotask's Massively Hosted Cloud, Generating Stellar Productivity Advantage

EAST GREENBUSH, NY--(Marketwire - December 15, 2009) - Leading the industry in IT service management innovation, Autotask Corporation today announced its first-ever "Command Center" partner, ExchangeDefender, a managed network security service developed by Own Web Now! (OWN) to protect e-mail servers.

Now, Autotask can offer customers an incomparable productivity advantage through ExchangeDefender. Customers can use their single Autotask "Command Center" dashboard to manage and track all network security services. A real-time, secure API connection ties Autotask's central knowledge base directly into ExchangeDefender's online management tool, generating a seamless data exchange. As a result, customers can immediately report and respond to service tickets, track critical security data, and enjoy accurate tracking and billing of licenses on all installed products from one source.

"Autotask's Command Center represents the future of how Managed Services will be managed and deployed in our industry," says Autotask CEO Bob Godgart. "As a savvy Managed Services player, OWN's president, Vlad Mazek, jumped at the chance to use our massively hosted PSA cloud to create a service advantage like none other. We're happy to report this is the first of many partners who will join us in building more Managed Services, and service advantages delivered from the cloud."

Autotask's advanced "Command Center" integration with OWN:

--  Automatically integrates ExchangeDefender subscribers into Autotask
--  Immediately tracks new, and changes made to existing, network security
    contracts and service level agreements, eliminating manual contract changes
    and ensuring accurate monthly billing for managed network security services
--  Manages OWN service requests and tickets through "reverse service
    ticket" tool integration
--  Sets workflow rules to more easily manage each technician and team
--  Eliminates costly duplication without sacrificing privacy or data

When installing ExchangeDefender, Autotask customers can choose to use OWN's full array of free support resources, or pay a one-time flat fee to have OWN install the solution for them.

"OWN has an ongoing commitment to support Autotask customers," says Mazek. "We offer a full concierge service covering the deployment, configuration, testing and ongoing maintenance of our ExchangeDefender software. Our network security services are built around the way MSPs operate their businesses and use security services as a way to expand and grow their managed services practice."

Simple to download and install, ExchangeDefender is tailored to a small business' e-mail system, and works with Microsoft Exchange, Lotus Domino, Novell Groupwise or any other SMTP mail server. Like Autotask, ExchangeDefender runs off of set policies to secure end clients' e-mail servers from viruses, malware, adware and other threats.

Godgart continues, "This integration is different from all other Autotask integrations to date. It creates tremendous benefits for our mutual partners, their customers, and reflects the type of technology partnerships we have created and will continue to develop in the future."

About Own Web Now!

Own Web Now! (OWN) is a global, partner-centric leader in infrastructure, security and application management. With more than 11 years of experience in the world of hosting and services delivered from over 40 data centers worldwide, OWN specializes in e-mail hygiene, web filtering, offsite backups, web hosting, Exchange and SharePoint hosting, dedicated servers and co-location solutions. Partners and clients consistently choose to do business with OWN because of the company's focus on delivering the solutions the market demands, through involvement in the IT community, open discussion with partners, and direct availability of management. Visit for more information.

About Autotask Corporation

Autotask is the No. 1 IT business management platform, offering a better way to sell, deliver, manage, and bill an IT services portfolio. Autotask gives its users complete control over all their critical business processes, delivered through a robust cloud-based infrastructure, and accessible on demand from literally any PC connected to the internet.

Service providers use Autotask internally to manage their contacts, sales opportunities, contracts, projects, service tickets, to-dos, notes, time entries, expenses, inventory, invoices and reports. They also use it externally to manage outsourced work, collaborate with clients, and network with their peers. For more information, go to or call (518) 720-3500.

Contact Information

  • Contact:
    Jennifer Anaya
    iD8 Marketing | Strategy (for Autotask)
    Email Contact
    AIM: JenniferiD8