SOURCE: LiveOps

October 20, 2009 09:00 ET

Avance Group Launches Home Agent Solutions Leveraging LiveOps' On-Demand Contact Center Platform

GLASGOW, UK--(Marketwire - October 20, 2009) - The Avance Group announced today that they are launching their Home Agent Solutions leveraging the award-winning LiveOps On-Demand Contact Center Platform. The Avance Group is an established provider of business process outsourcing (BPO) solutions to the telecommunications, utilities and leisure sectors to name a few and have identified a number of opportunities where a home based agent virtual contact centre solution would be beneficial for its customers in the United Kingdom.

"The current economic climate is driving businesses to reduce costs without compromising on the quality of the customer experience. Our Home Agent Solution offers a viable and cost effective alternative to the traditional bricks and mortar contact centre operation. The approach is innovative and the business benefits are clear. We are in discussions with and look forward to partnering with leading organisations who share our vision to shape the contact centre of the future," says Ian Carrel, CEO of Avance Group.

Utilising Avance's Home Agent Solution, which leverages Avance's network of UK based home agents and LiveOps On-Demand Contact Center Platform, companies can now manage the entire outsourced operations for their call centre or stand alone campaigns, overflow calls or utilize it for business seasonal spikes or as a disaster recovery solution. Avance's virtual contact centre solution offers enterprise-grade data security, flexibility and staffing scalability with a workforce of high quality agents providing a more cost effective model while improving customer satisfaction. Most importantly, Avance clients will have real-time visibility into their outsourced calls and the performance of the home based agents answering those calls.

"We have found a synergistic solution provider in the Avance Group to launch our award-winning On-Demand Contact Center platform for the UK market," said Sanjay Popli, Vice President of Business Development for LiveOps. "Whether you want to optimise the performance of your existing contact centre, extend it virtually to handle call overflow, or completely outsource operations, the Avance Group and LiveOps have the experience and proven technology to meet your business needs."

About Avance Group

Headquartered in Glasgow, the Avance Group is an award winning Business Process Outsourcing specialist providing clients with the strategic insight, scale and diversity of offerings to ensure the best return on their investment. For more than a decade they have worked with some of the leading names in global business delivering world class service and results. Specialising in three key areas they offer Credit Management Solutions, CRM Solutions and Home Agent Solutions across verticals including telecommunications, utilities, public sector, leisure, retail and logistics. Avance currently employs more than 700 employees across several locations in the UK including Glasgow, Leeds & London. For more information visit please visit www.avancegroup.co.uk

About LiveOps, Inc.

LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run one of the largest virtual call centers in the U.S. with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. In 2009, LiveOps introduced LiveWork; an on-demand work platform where companies can instantly outsource tasks using teams of experts on LiveWork, their own community of freelancers or business process outsourcers (BPOs). The company is headquartered in Santa Clara, California. www.liveops.com

LiveOps is a registered trademark and LiveWork is a trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

Contact Information

  • For more information or interviews please contact
    Graham Stein
    Avance Group
    Telephone: +44 (0) 7818 592638
    Email: gstein@avancegroup.co.uk

    Kristin Wahl
    LiveOps
    Telephone: (800) 411-4700
    Email: press@liveops.com