SOURCE: Avatier

March 10, 2008 15:26 ET

Avatier Establishes Portal Integration Program

Integration With RightAnswers Validates Strategy

SAN RAMON, CA--(Marketwire - March 10, 2008) - Avatier Software (, a leading provider of identity and access management products for midrange and large enterprises, today announced its portal integration program. The Avatier Identity Management Suite (AIMS) will seamlessly integrate into any 3rd party or in-house support portal via a set of published interfaces for accessing its identity management (IdM) services. As a proof point, the company also announces that AIMS is now integrated with RightAnswers' Unified Knowledge Suite self-service and support analyst knowledge portal.

"Many customers are driving their IT costs down by providing unified support and administration portals," said Nelson Cicchitto, Avatier Chairman and CEO. "We can further increase the value of our identity management suite by integrating tightly into the customer's IT management strategy. We partnered with RightAnswers for the initial integration because of their complementary customer demographics and the success of their Unified Knowledge Suite as a user self-service support portal and knowledgebase."

When new users log into the portal, they will be prompted to register and create their security questions for self-service password reset. The initial release will include a number of additional identity management functions including: a pop-up prompt to reset passwords that are expiring soon; a status screen for at-a-glance account and password expiration status; self-service password reset and account unlocking; and comprehensive audit logging and trouble ticket generation for all identity management requests.

"Avatier's strategy and identity management solutions are very compatible with our approach," said Jeffrey Weinstein, RightAnswers CEO. "Several of our Unified Knowledge Suite customers have already purchased the integrated version of Avatier's self-service password reset solution, Password Station. Now their end-users have a single point of access to resolve the majority of their problems on a 24/7 basis without the delay and cost of a help desk call."

Upcoming enhancements to the AIMS portal integration interface will include support for self-service provisioning requests and workflow. This will enable end-users to request new roles, privileges and assets and track the status of their request as it traverses the approval process. When complete, end-users will be able to perform all common identity management tasks via the portal. In addition, managers will also be able to monitor all requests requiring their approval.

About Avatier Identity Management (AIMS) Suite

Avatier Identity Management Suite (AIMS) is designed for streamlined deployment that delivers immediate, measurable business results and provides midrange and large enterprises a path to compliance, better security, and reduced IT strain. AIMS is built on an enterprise-strength architecture that leverages market-proven web service technology, along with input of over a million managed accounts, to automate daily operational processes such as user provisioning, account management, and self service password reset and password synchronization. Modules such as Avatier Password Management (Password Station and Password Bouncer) and Avatier User Provisioning (Account Terminator, Account Creator, and Identity Enforcer) can be added to an enterprise with a phased approach, ensuring ease of deployment and immediate ROI.

About Avatier Corporation

Avatier is transforming the identity management software market for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Avatier's award-winning products are deployed worldwide in hundreds of organizations of all sizes from 250 to 300,000 employees. The Company distributes its products directly and through global partnerships. Avatier is based in San Ramon, California, and is privately held. For more information on Avatier Corporation, go to or call 800-609-8610.

Avatier, Avatier Identity Management Suite, Avatier Password Station, Avatier Password Bouncer, Avatier Account Terminator, Avatier Account Creator, Avatier Identity Enforcer, Avatier Password Management, Avatier User Provisioning are all properties of Avatier Corporation. All other names and services are properties of their respective companies.