SANTA CLARA, CA--(Marketwired - Mar 22, 2016) - Yanmar America's call center and call reporting functions were non-existent, making it hard for the company to provide post-sales customer support. As a manufacturer of energy systems products, providing service and parts to existing customers is a big piece of Yanmar's business, but the company's former hybrid solution simply couldn't support it.
Yanmar America needed a business communications solution that was:
- Intuitive enough that users could customize their own phones.
- Flexible enough to provide mobile and in-office capabilities.
- Scalable enough to grow with the company.
- Easy to deploy and support with a centrally-managed web interface, as well as options for deployment.
- Supportive of new functionality as well as old (including fax machines).
Yanmar America chose Avaya which not only offered flexibility and scalability, but also met the company's faxing, call center, reporting, and mobility requirements. The benefits to Yanmar include:
- Improved call quality during team teleconferences and international customer service calls.
- Boosted company morale, both from employees and the IT team.
- Cost savings between $100 and $200 per trip in international overages.
Brian Williams, IT Manager, Yanmar America, said:
"While we were confident that Avaya would meet all our business requirements, we thought they'd be well above and beyond our budget, but Avaya was, surprisingly, very affordable. Overall, company morale was very positive after the cutover to Avaya that saves us a tremendous amount on mobile calling. We won't be challenged with an end-of-life, end-of-support issue or predicament like we were with the old system. We're confident it will be here tomorrow and well into the future, and that we have a solution in place that will grow with our business."
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Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, visit www.avaya.com
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