SOURCE: Aceva Technologies

February 08, 2006 13:24 ET

Avaya Implements Aceva Technologies' Revenue and Receivables Management Solution

SAN MATEO, CA -- (MARKET WIRE) -- February 8, 2006 -- Aceva Technologies, Inc., a leading provider of enterprise software applications for revenue and receivables management, today announced that Avaya (NYSE: AV), a leading global provider of business communications applications, systems and services, has deployed Aceva software solutions across its customer care and collections operations. Avaya chose Aceva's product for its easy-to-use analytics, along with its product scalability across mission critical transactional environments.

Aceva software is complementary to Avaya's SAP implementation and enhances Avaya's payment management process. Avaya uses the Aceva software in its quote-to-cash process, streamlining customer care and collections operations. Furthermore, Aceva's software product provides timely information to several hundred business users across Avaya's customer care and collections operations, improving organizational productivity and customer satisfaction.

Avaya Sees Strong Business Benefits With Aceva Implementation

Avaya's multifaceted offerings create a complex quote-to-cash process. With its relentless focus on achieving operational efficiency and high customer satisfaction, Avaya recognized the benefit of a system that proactively monitors the quote-to-cash process to identify potential disconnects in customer's expectations on invoicing and payments. Avaya sought a provider that could deliver a software solution to manage and resolve customer payment issues proactively.

"We needed a solution that would enable us to improve contract reconciliation and invoicing processes within customer care and collections operations, and enhance customer satisfaction," said Don Joos, Vice President, Global Customer Care Center, Avaya. "We evaluated a number of options and decided Aceva fit our requirements."

"We are pleased to add Avaya to our portfolio of major enterprise customers. This further demonstrates Aceva's strength in managing complex finance environments for multi-billion dollar corporations," stated Sanjay Srivastava, chief operating officer of Aceva. "Our powerful and robust solution enables Avaya to make the entire quote-to-cash process more accessible, responsive, and transparent to its customers. Aceva solutions will enable Avaya to achieve long-term business process improvements and thereby not only realize significant operational improvements, but also to fulfill its commitment to a high level of customer satisfaction."

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site:

About Aceva

Aceva Technologies is a leading provider of enterprise application software solutions for revenue and receivables management. Aceva's solutions for credit management, order quality, dispute prevention, inventory transaction reconciliation, deductions management, EIPP, collections management, and cash forecasting directly address quote-to-cash process breakdowns, quality issues, and automation requirements. Aceva's products deliver end-to-end revenue and receivables visibility, continuous business policy monitoring, collections process automation and workflow, as well as comprehensive reporting and analytics. As a result, customers are able to optimize financial performance and working capital, improve operational excellence and customer satisfaction, and comply with internal controls and regulatory requirements.

Headquartered in San Mateo, California, Aceva's customers include Applied Materials, Honeywell, Network Appliance, Sherwin Williams and StorageTek. For more details, visit, send email to or telephone (650) 227-5500

Aceva is a trademark of Aceva Technologies, Inc. All other trademarks and company names mentioned are the property of their respective owners.

Contact Information

  • Editorial Contacts:
    Tina Hou
    Aceva Technologies
    (650) 227-5517
    Email Contact

    Aimee Quemuel
    Trier and Company
    (415) 753-9005
    Email Contact