SOURCE: Avaya Inc.

Avaya Inc.

September 23, 2009 07:30 ET

Avaya Launches "Communications Makeover" Contest for Small Businesses

Avaya Asks Small Businesses to Share Their Biggest Communications Challenges

Winners Receive an Avaya IP Office Communications System

BASKING RIDGE, NJ--(Marketwire - September 23, 2009) - Avaya today launched a Communications Makeover contest that asks small businesses to share the biggest communications "disconnects" they experience in their workplace -- whether due to mobility obstacles, customer call overloads, technology deficiencies or any other business communications challenge. Twenty winning enterprises with the most compelling stories will receive a complete communications makeover, courtesy of Avaya.

To enter, small business owners and employees are asked to write in or upload videos that answer the question "What's Your Disconnect?" with winners receiving an Avaya IP Office communications system, the company's flagship IP communications solution for small and medium-sized businesses.

The contest -- running now until October 15, 2009 -- targets small businesses with 10 to 50 employees in the United States and Canada. To enter, contestants can visit www.avaya.com/usa/campaign/makeover and submit their story or video describing the "communications disconnect" that they are experiencing and want fixed.

The new contest was launched based on the feedback from many small businesses who are feeling disconnected and seeking new communications solutions. For example, according to a recent small business survey conducted by Avaya, when it comes to work-at-home and mobile user technologies, the majority of small business respondents (66 percent) say that less than a quarter of their employees are equipped to work away from the office(1). This statistic arrives despite the fast-rising interest in flexible tele-working and mobile worker strategies.

Other business scenarios of those requiring Communications Makeovers include:

--  Customers are calling, requiring an urgent connection to the right
    person. Too often, instead of reaching the right employee -- messages need
    to be taken or calls just aren't returned quickly enough.
--  An unexpected development -- severe weather or a personal matter -- is
    leaving workers stuck at home and unable to stay in touch with customers or
    colleagues. There must be a better way to remain productive at the
    homefront.
--  A sale has been lost because someone simply can't get the right
    colleagues together on a team conference to handle an issue or a problem.
    And if you do bring in conferencing capabilities, the costs are just way
    too high.
    

For more information, visit: www.avaya.com/usa/campaign/makeover

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

(1) Avaya Small Business Survey, 2009

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