SOURCE: Avaya Inc.

October 17, 2008 12:01 ET

Avaya Names Daycom Systems as the 2008 Services BusinessPartner of the Year for North America

BASKING RIDGE, NJ--(Marketwire - October 17, 2008) - Avaya, a leading global provider of business communications applications, systems and services, today announced that Daycom Systems is the 2008 Services BusinessPartner of the Year. The award honors the leading Avaya BusinessPartner demonstrating significant growth in sales of Avaya services during the past year.

The award was recently presented at the Avaya Global Sales and Partner Conference in National Harbor, Md.

"The Avaya Services BusinessPartner of the Year designation recognizes a how a channel partner successfully teams with Avaya to provide additional high-value services and support to our customers," said Carol Neslund, vice president, North America Channels, Avaya. "Daycom has found a winning combination by merging their own service capabilities with those offered by Avaya for a rich, holistic set of offers that deliver real customer benefits."

In 2008, Daycom achieved more than 120 percent growth in sales of Avaya Services, by leveraging the Avaya Professional Services offerings with their own and by utilizing the significant support of the Avaya BPCC. "The Avaya service offerings combined with the Daycom Professional Services group creates a winning platform for our clients. Avaya has helped Daycom to leverage their service capabilities across North America and we've both enjoyed exceptional growth. It's a great relationship," said Rick Day, CEO of Daycom Systems.

According to Daycom customer, AARP:

"When working with a vendor we like to have one point of contact. We get that with the Daycom and Avaya relationship. We know we can get immediate service and support with just one call to Daycom. Avaya products and services may be supporting us in the background, but AARP doesn't have to worry about that. This has made a huge impact on technology platform," said Barry Smith, the Director Integrated Voice Management, AARP.

Daycom Systems focuses on being a service-oriented partner, customizing their relationship with each client and utilizing Avaya as their supplemental services partner across the nation.

About Daycom Systems

Daycom Systems, a provider of business communications solutions since 1992, is headquartered in San Diego and has presence across the US and Mexico. Daycom delivers technology solutions including voice and data networks, IP Telephony systems, CRM and call center applications, security and wireless solutions. Daycom is a Platinum certified partner of Avaya. Daycom also offers a full portfolio of services -- including Network Planning, Design, Project Management, Implementation, Help Desk, Maintenance, and Remote Management services.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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