TM Forum

June 02, 2015 04:15 ET

Avea, BT, China Unicom, DGIT, Huawei, NetCracker and Verizon Named 2015 TM Forum Excellence Awards Winners

Eight Winners Honored for Leadership, Innovation and Dedication to Advancing Digital Industry Standards at TM Forum Live! 2015

NICE, FRANCE--(Marketwired - June 02, 2015) - TM FORUM LIVE! - TM Forum, the global industry association for digital business, today announced the winners of the prestigious 2015 TM Forum Excellence Awards. Avea, BT, China Unicom, DGIT, Huawei, NetCracker and Verizon have been recognized for their commitment to developing best practices to enable the future of the digital industry, underpinned by TM Forum's Frameworx™ suite of best practices and standards that provides the blueprint for effective and efficient digital business operations.

This year's Excellence Awards winners were recognized in front of an audience of senior industry executives at a gala dinner at the Palais de la Méditerranée on Monday, June 1st at TM Forum Live!, TM Forum's flagship conference. The winners were also honored during the event's opening keynote session on Tuesday, June 2nd.

The 2015 Excellence Awards winners are:

AVEA -- Telaura Catalog-Driven Order Management for Customer Centricity
TM Forum Customer Centricity Award (Service Provider)
Telaura Catalog-Driven Order Management (CDOM) for Customer Centricity aims to simplify order management, provide an end-to-end visibility of orders, and improve delivery times and fulfillment of all products/bundles. Avea chose Etiya's Telaura solutions to launch Project UNICORN, placing a centralized product catalog, unified order capture and customer order orchestration layer at the core of Avea's ecosystem.

BT PLC -- BT Compute
TM Forum Open Digital Ecosystem Award
Compute Management System (CMS) enables the rapid construction and operation of digital ecosystems. CMS now underpins some of BT's most innovative offerings including IoT/Smart Cities, BT for Life Sciences and BT Trace/Logistics, while enabling a growing range of go-to-market and channel partner initiatives.

CHINA UNICOM -- Big Data Analytics Supporting Customer Centricity
TM Forum Customer Centricity Award (Service Provider)
By leveraging Frameworx, China Unicom has accelerated its big data and customer centricity transformation efforts via big data use cases, omni-channel customer strategies, and models that enable them to better define interactions with their customers based on their unique journeys. Additionally, China Unicom has improved its customer segmentation models, effectively shortening the initial design time and deepening the company's understanding for improving model accuracy. And via the Forum's business value roadmap, China Unicom has been able to develop data products to explore new businesses and monetize network assets and customer data.

DGIT -- Telflow
TM Forum Open Digital Ecosystem Award (Smart Innovator)
Telflow is a next-generation service delivery platform for application, infrastructure and communications service providers (CSPs) to rapidly manage growth, change and complexity across the IT ecosystem.

HUAWEI TECHNOLOGIES -- Digital inCloud Solution
TM Forum Open Digital Ecosystem Award
Huawei's Digital inCloud is an end-to-end ICT solution that helps mobile operators build a digital ecosystem to increase their revenue by transforming them from CSPs to digital service providers and expanding their domains from individuals to new digital businesses (home, enterprise and industry).

TM Forum Agile Business & IT (Solution Provider)
Huawei BSS is a new generation Business Support System (BSS) designed for supporting CSPs in accomplishing digital business transformation in the areas of digital customer experience, diverse digital products and partner business operations. Huawei BSS consists of the front-end component such as digital store front, customer relationship management and multiple channel collaboration, and the back-end component including product management, revenue management, order management, resource and logistics management.

NETCRACKER TECHNOLOGY CORP. -- NetCracker Centricity Solution Provider Entry
TM Forum Customer Centricity Award (Solution Provider)
NetCracker's customer management solutions ensure a consistent customer experience across all touch points and put the customer at the center by providing capabilities for end-to-end customer care and loyalty management, as well as personalized self-service. These tools are designed to add agility and minimize the order-to-activation cycle, leading to better customer satisfaction, improved customer loyalty and reduced churn.

VERIZON COMMUNICATIONS -- Verizon Rapid Delivery
TM Forum Agile Business & IT Award (Service Provider)
Verizon Enterprise Solutions fundamentally transformed the way it does business on a global scale by standardizing processes, optimizing its systems architecture and rationalizing its product suite.

"Congratulations to the 2015 Excellence Awards winners," said Peter Sany, president & CEO, TM Forum. "As agility, customer centricity and embracing open digital ecosystems have become integral in today's digital world, our annual Excellence Awards highlight the vital role the Forum plays in helping service providers accelerate their collaborative R&D efforts and make digital business a reality. The 2015 winners represent the best of the best when it comes to commitment, not only to TM Forum and the broader member community, but also to the communications and digital services industry at large."

The 57 nominees and 32 finalists in the 2015 TM Forum Excellence Awards were judged by an impartial and independent panel of leading industry experts and analysts, including Elisabeth Rainge, research vice president, CSP operations, IDC; Kiran Thomas, vice president, products and innovation, Reliance Jio; Pascal Viginier, group CIO, Orange; Keith Willetts, founder and former chairman & CEO, TM Forum; Julie Woods-Moss, chief marketing officer & CEO of Nextgen Business, Tata Communications Ltd.; and Michael Wu, chief executive officer, Asiainfo. The judging panel was led by Chairman Steffen Roehn, CEO, Roehn Management Consulting GmbH and former group chief information officer of Deutsche Telekom.

Get in on all of the exciting TM Forum Live! news and buzz by visiting and bookmarking the Forum's Inform channel, a dedicated news and opinion portal for the who's who of the digital ecosystem. The action can also be followed on Twitter using hashtag #TMFLive.

About TM Forum
TM Forum is a non-profit global industry association which helps its members transform and succeed in the digital economy. The collective experience and interests of our member community comprised of tens-of-thousands of professionals within 900+ market-leading global enterprises, service providers and technology suppliers drives everything we do, from thought-provoking research and publications, to practical guidance, collaboration programs, tools and best practices, hands-on events, and training for business and IT leaders.

Through three key programs -- Agile Business and IT, Open Digital Ecosystem, and Customer Centricity -- we provide a unique platform for our members to connect and collaborate with individuals and groups from around the world to solve key challenges and rapidly innovate to deliver new services, improve business agility, partner for success, reduce cost and risk, and enhance customer value and loyalty. To learn more about the Forum and join our digital journey as a valued member and collaborator, please visit

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