SOURCE: Avis Rent A Car System, LLC

September 18, 2008 11:34 ET

Avis Renters Enjoying the Ride More With eToll

Study Shows Delays From Tolls Decreasing as Customers' Use of eToll Increases

PARSIPPANY, NJ--(Marketwire - September 18, 2008) - Avis renters are saving money on gas and avoiding delays caused by waiting in cash toll lines, according to the Company's annual study of travel delays experienced at the customer's destination. The study found a 13 percent decline in Avis business travelers who report being inconvenienced by cash toll payments compared with last year.

"We have seen a steady rise in the take rates for eToll from Avis renters, who are avoiding unnecessary delays and enjoying more time for their business or leisure activities," said Thomas M. Gartland, executive vice president of sales and marketing for Avis Budget Group, parent of Avis. "These findings confirm our belief that eToll is succeeding in helping our customers avoid having to wait in cash toll payment lines, thus helping them also save money on gas, by spending less time having to operate their vehicle."

eToll, Avis's electronic toll collection program, surpassed a milestone of three million transactions in April of 2008. Now beginning its third year in service, eToll eliminates the need for travelers to carry change or wait in long cash payment lines at toll plazas and allows Avis renters to zip through electronic toll payment lanes.

"Our study found that more than a third (36 percent) of Avis renters who experienced toll delays found those delays to be extremely or very inconvenient," said Mr. Gartland. "Our survey also found that the amount of time being spent waiting in cash toll lines has doubled since last year, with renters reporting experiencing delays of nearly a half hour (24 minutes) per typical three-day business trip. Clearly, those who are taking advantage of eToll are better able to enjoy the ride, while having more time available to get work done, or even catch an earlier flight home."

The survey also found that males find "waiting in line to pay highway, bridge or tunnel tolls" slightly more inconvenient than females (males: 43%; females: 37%), despite the fact that men and women report spending the same amount of time waiting in those lines (25 minutes).

For more information on eToll, visit

About the Survey

More than 6,000 Avis customers who consider themselves to be frequent business travelers were asked to rate their level of inconvenience associated with typical business travel delays experienced after arriving at their destination as well as the amount of time spent on each.

                                                              Percent who
During a typical trip                                         say this is
that includes a car rental,    Percent of       Average Time  very or
how much time do you spend     travelers who    Spent         extremely
on the following?              reported delays  (in minutes)  inconvenient
Waiting in line
 to pay highway, bridge
 or tunnel tolls               42%              24.3          36%
Getting lost while
 driving                       40%              43.3          70%
Getting lost while
 walking around                20%              33.6          58%
Sitting in traffic             64%              71.9          51%

About Avis

Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at approximately 2,200 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. Avis is one of the world's top brands for customer loyalty, as ranked in the 2008 Brand Keys® Customer Loyalty Engagement Index. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR). For more information, visit