SOURCE: Avoya Travel / American Express

Avoya Travel / American Express

September 20, 2011 12:00 ET

Avoya Travel / American Express Travel Experts and Travelers Can Now Connect via Text Message

New Notification Feature Allows Customers to Access Travel Professionals Anytime, Anywhere

MIAMI, FL--(Marketwire - Sep 20, 2011) - Avoya Travel™ / American Express, one of the leading travel companies in North America and beyond, today announced its new text message system to connect travelers across the globe with live travel experts. These text messages enable travelers planning their next vacation to access independent travel professionals for exceptional customer service anywhere and anytime.

"By connecting clients via text messaging to our network of independent travel experts, Avoya Travel is taking a progressive step toward the future of how vacations are purchased," said Brad Anderson, Co-President of Avoya Travel. "Continually improving the consumer experience is at the top of our priorities and access to experts anytime and anywhere is an excellent advantage for our customers."

Avoya Travel's (www.AvoyaTravel.com) principle objective is to provide exceptional vacation experiences to travelers worldwide. The company continuously searches for innovative ways to leverage the latest in technology advancements to deliver this unparalleled service to consumers. With the text message notification system, the travel professional is alerted when a new customer has requested to be contacted by a travel expert. The text message also provides a direct link to the company's proprietary software, Agent Power™, where they can access the contact information provided by the customer through the industry's premier Travel Agency Operating System™.

When the iPad was released, Avoya Travel (www.AvoyaTravel.com) made sure its web-based, Agent Power technology was compatible. Now with more than 200,000 text messages being sent every second according to the 2011 Global Mobile Statistics reported by mobiThinking, the company has released the text message notification system to more quickly and easily connect travelers with experts who can plan their dream vacations.

Avoya Travel has a long-standing reputation in the travel industry for being one of the top-producing and most innovative travel agencies worldwide. The company has been a part of the American Express Travel Representative Network for over 20 years and is supported by an elite network of independently owned and operated affiliates.

Avoya Travel has received many notable accolades, including being named 'Travel Agency of the Year,' by Carnival Cruises, Royal Caribbean, Celebrity Cruises, American Express Travel, Oceania Cruises, Norwegian Cruise Line, MSC Cruises, and Brendan Vacations.

Travelers interested in booking their next trip with Avoya Travel, an American Express Travel Representative, should call 800-753-1463 or visit www.AvoyaTravel.com. Professional sellers of travel interested in growing their business by affiliating with Avoya Travel should call 800-521-2597 or visit www.JoinAvoya.com.

About Avoya Travel / American Express:
Avoya Travel™ / American Express (www.AvoyaTravel.com), formally known as America's Vacation Center®, is one of the largest and most awarded travel companies in North America and beyond. As an American Express Travel Representative for more than 20 years, Avoya Travel is deeply committed to Integrity and Professionalism™, quality service, and success in every aspect of planning vacations and cruises. With hundreds of Independent Affiliates in its network, Avoya Travel provides exclusive discounts, amenities, and first-class customer service to travelers worldwide.

Contact Information

  • Contact:
    Lauren Tait
    PR Manager
    Avoya Travel / American Express
    (305) 600-4520 x22201
    Email Contact