MONTREAL, QUEBEC--(Marketwired - April 24, 2013) - AXON Integration & Development, an organization specializing in software development, integration and modernization, has been technological partner to marketing research firm Lanla since January 2013. This vast outsourcing mandate, which includes technological consulting, application development and systems hosting, targets the continuity of Lanla's information systems on AXON's high availability servers, the optimization of system performance and application development.
With extensive expertise acquired in the financial industry, AXON has the credentials to assist Lanla and support its growth by providing systems with a high level of reliability, quality and performance. These assets are essential to Lanla who conducts most of its business on the Web.
Indeed, with its technology and evaluators, Lanla becomes the eyes and ears of company managers, allowing them to target and efficiently resolve problems related to customer experience. In addition to providing results in real time, Lanla's Internet technology provides organizations with various options for statistical analysis and reporting. Conducting close to 40,000 evaluations yearly throughout Canada, Lanla is a national leader in the field of customer experience evaluation. Lanla's operations rely on its technology-any system failure or malfunction means loss of income. In the same vein, improving system performance, response time, and productivity yields profitability.
With Lanla's systems now successfully migrated on AXON's servers (following a change in suppliers), current efforts are now centered on improving system performance and resolving problematic issues. To follow will be the development of new applications, which includes the automation of processes linked to ServiCheck - Lanla's mystery shopping evaluation program - with a function that enables the automatic interpretation of program results. AXON plans to complete implementation in the summer of 2013.
"The mandate Lanla has entrusted us with is a good example and clear demonstration of the trust AXON has earned with its expertise and capability to support the electronic operations of organizations that require highly reliable, secure and robust systems." says Partner and Vice President of operations at AXON Integration & Development, Yvan Bolduc.
"With AXON, we secure the control and efficiency of our systems to attain optimal performance, but first and foremost, we gain piece of mind ", confides Lanla President Luc Brousseau.
About AXON Integration & Development
Since 1998, AXON Integration & Development has been undertaking development, integration and modernization projects, and implementing efficient, robust and secure systems that meet the high standards of the financial industry in which the organization has acquired its expertise. The experience and achievements of AXON's experts in this sector is an undeniable advantage for organizations of various other industries that face the same challenges linked to information security and confidentiality, as well as access and performance issues. To know more, please visit http://www.axon-id.com.
Lanla is an organization specialized in marketing research. With over 55 employees and more than 150,000 mystery clients across Canada, Lanla is an important industry leader. It offers various customer experience measurement, evaluation and management programs. Among the wide range of services it provides (measurement and research, powerful custom-built web-based management tool, consulting services, training, employee mobilization), the "Mystery shopper" program, which includes the evaluation of customer perception and expectations, has become Lanla's specialty. The unique technology and methodology developed by Lanla allows managers of organizations under evaluation to know in real time, on the internet, the quality of service offered in each one of its points of sale or customer contact points, as well as any other pertinent information. To know more, please visit http://www.lanla.com.