MUNICH, GERMANY and SAN FRANCISCO, CA--(Marketwired - Feb 11, 2014) - B2X Care Solutions, the leading provider of customer care solutions for electronic devices, announced the appointment of Thomas Berlemann as Chief Executive Officer today. Thomas Berlemann succeeds Karim Barkawi, founder of B2X, who will remain with the company as Founder and Advisory Board Member.
Thomas Berlemann joins B2X from T-Mobile Netherlands where he served as CEO. An industry expert of the telecommunications sector with more than 25 years' experience, Berlemann held management positions in various companies, including Mannesmann, Multichannel Retailer - OTTO and AOL Europe, before joining T-Mobile Germany as Director Customer Service in 2003. Afterwards, he acted as Director Sales and Director Customer Service Germany at Deutsche Telekom.
"With a proven track record of success and a compelling business model, B2X provides the most innovative and efficient customer care solutions for electronic devices worldwide. I am excited to join the highly talented and passionate team at this pioneering company. We will continue to expand the business into new regions, in addition to strengthening B2X's market leadership and rapid growth through a relentless focus on customer success and innovation. We will continue to create value for our clients and their customers, by helping them to save costs and build customer loyalty," said Thomas Berlemann.
B2X is an award-winning, technology enabled customer care provider for electronic devices that operates in more than 110 countries and manages over 10 million transactions each year for many of the top 10 smartphone and tablet manufacturers. It is the only company that provides an end-to-end customer care process with its worldwide presence and selected service partners across 92 countries. The B2X Smart Service Platform ensures an excellent customer experience and optimizes the logistics, parts, repair and recovery process of broken electronic devices.
"Having Thomas Berlemann join as CEO is a major step on our exciting journey to becoming the go-to company for customer care of electronic devices, globally. The entire B2X team has achieved remarkable results, and the radical momentum we have built is now driving the transformation of the industry," commented Karim Barkawi, founder of B2X. Thomas is a perfect fit in terms of strong leadership, combined with his extensive knowledge about the telecommunications industry. His customer service and sales experience will be instrumental to further growing our business on a global scale. He is a high-profile industry leader and we could not be happier to have him on board."
About B2X Care Solutions
B2X is the leading provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. Our first-of-its-kind Smart Service Platform consists of an end-to-end technology management layer and best practice service delivery processes to ensure consistency and quality across service operations. This is supported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. That's why we are the choice for companies in more than 110 countries worldwide. For additional information, visit www.b2x.com.