May 27, 2015 13:00 ET

B2X Partners With Xiaomi, the World's Fastest-Growing Smartphone Vendor

Top Smartphone Vendor Partners With Leading Customer Care Provider to Support Expansion Into European Market

SAN FRANCISCO, CA and MUNICH, GERMANY--(Marketwired - May 27, 2015) - B2X, the leading provider of customer care for smartphones, today announced that it has been selected as Xiaomi's partner to support its wide array of accessories in Europe. Xiaomi, a leading Internet company, is making its entrance into the European market, which will include Germany, France and the UK, with the support of B2X.

"With B2X's global reach and local on-the-ground expertise, we will be able to offer superior after sales service to our customers in Europe. The unique technology and smart service platform offered by B2X will help us adapt to customer needs quickly and effectively in this new, critical market," says Hugo Barra, Vice President, Xiaomi Global.

Xiaomi is the world's fastest-growing smartphone maker and Internet Company. Last year, the company became China's largest smartphone vendor and the fifth-largest in the world.1 As Xiaomi continues its global expansion and enters Europe with a selection of its popular accessories, B2X is well-placed to provide an established and reliable service network in Europe that will help expedite Xiaomi's regional rollout. B2X will initially provide comprehensive support for accessories including headphones, power banks and wearables.

"We are thrilled to partner with a rising star like Xiaomi that produces high-quality products with unique designs at a competitive price point," said Thomas Berlemann, B2X's Chief Executive Officer. "We plan to leverage our technology and global Smart Service Platform to create a seamless entrance for them into the European markets and provide the best-in-class service offerings to their customers."

Using its software technology, global service partner network and highly experienced staff around the world, B2X will provide end-to-end customer care services for Xiaomi's accessories. This includes B2X door-to-door services -- picking up devices directly from consumer locations, transporting them to repair sites, recycling defective devices according to European Environmental standards, and shipping replacement products to customers.

B2X product sales and support for Xiaomi devices will officially begin in May 2015.

1 Source: The China Smartphone Market Picks Up Slightly in 2014Q4, IDC Reports

About B2X
B2X is the leading provider of customer care solutions for smartphone devices to manufacturers. The company's Smart Service Platform consists of cloud based technology services for improving customer care and best practice service delivery processes. These services ensure consistency and quality across service operations, sugoopported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. B2X is the preferred choice for smartphone manufacturers in more than 110 countries worldwide. For additional information, visit, B2X Twitter, B2X LinkedIn, Gartner Cool Vendor 2014 - B2X.

About Xiaomi
Xiaomi was founded in 2010 by serial entrepreneur Lei Jun, who believes that high-quality technology doesn't need to cost a fortune. We create remarkable hardware, software, and internet services for and with the help of our Mi fans. We incorporate their feedback into our product range, which currently includes the Mi 4, Redmi 2, Mi TV, Mi Band and other accessories. With more than 61 million handsets sold in 2014, and products launched in Taiwan, Hong Kong, Singapore, Malaysia, Philippines, India and Indonesia, Xiaomi is expanding its footprint across the world to become a global brand.

Contact Information

  • Contact:

    Kimberly Meyer
    Head of Global Marketing & Communication
    B2X Care Solutions
    Email Contact
    Tel. +49 89 452 353-259

    Natasha Ratliff
    Email Contact