SOURCE: B2X Care Solutions

B2X Care Solutions

December 18, 2013 11:00 ET

B2X Reports Double Digit Revenue Growth and Surpasses 10 Million Repair Transactions

SAN FRANCISCO, CA and MUNICH, GERMANY--(Marketwired - Dec 18, 2013) - B2X Care Solutions, the leading provider of customer care for electronic devices, today announced that it expects to report more than $340M USD in revenue, an increase of more than 70 percent from the last fiscal year, and that the company will service over 10 million customer care transactions by the end of 2013.

Since B2X's inception in 2007, the company has grown to 407 employees in 32 countries, servicing its blue chip customers across 110 countries with a global network that includes 500 selected service partners. B2X customers consist of many of the top 10 mobile device manufacturers, insurance providers and carriers, and the company added a strong group of new customers this year including smart mobile device manufacturers Bullitt Group, and Coolpad.

"B2X has a phenomenal executive team with a proven track record of success, and their constant innovation and strong execution has made them the market leader they are today," said Hendrik Brandis of Earlybird. "Their unique Smart Service Platform and global approach to customer care for the smart mobile industry positions them for continued growth, and we look forward to guiding them through that process."

In the past year, the company has won 4 awards including the GP Bullhound award for Fastest Growing Revenue, Infosys Business of the Year Award with Turnover 150M or Higher in the European Business Awards, the Bronze Medal in the International Business Awards for the Fastest-Growing Company in Europe, the Silver Medal in the Golden Bridge Business and Innovation Award for the Fastest Growing Company of the Year.

In 2013, B2X also introduced its front end solutions to its Smart Service Platform including SMARTAPP, SMARTBAR, SMARTHELP, and SMARTWEB to complete the customer care supply chain, adding to their existing back-end offerings SMARTREPAIR, SMARTPARTS, and SMARTLOGISITICS, and SMARTRECOVERY giving the company a complete end-to-end solution.

"In the past five years, we've been able to develop new solutions, grow our technology platform and expand rapidly into 110 countries," said Karim Barkawi, Founder and CEO of B2X. "Looking ahead, our ultimate goal is to become the go-to company for customer care for electronic devices worldwide."

In the coming years, B2X aims to sustain double digit growth rates, while continuing to expand its customer base. Product innovations such as in-store concepts, mobile apps, and web-based solutions will help the company to grow and stay ahead of the competition.

About B2X Care Solutions
B2X is the leading provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. Our first-of-its-kind Smart Service Platform consists of an end-to-end technology management layer and best practice service delivery processes to ensure consistency and quality across service operations, supported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. That's why we're the choice for companies in more than 110 countries worldwide. For additional information, visit

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