SOURCE: B2X Care Solutions GMBH

B2X Care Solutions GmbH

September 04, 2013 06:00 ET

B2X Wins a Bronze Stevie® in 2013 International Business Awards(SM)

Global Customer Care Leader Recognized for Its Innovative Customer Care Solutions for Electronic Devices and Unparalleled Growth in Europe

MUNICH, GERMANY and SAN FRANCISCO, CA--(Marketwired - Sep 4, 2013) - B2X Care Solutions, the leading provider of customer care for electronic devices, today announced it won the Bronze Medal Stevie® Award for the Fastest-Growing Company in Europe in the 10th Annual International Business Awards.

The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- are eligible to submit nominations. The 2013 IBAs received entries from more than 50 nations and territories.

More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. B2X won in the Fastest-Growing Company in Europe category.

B2X Care Solutions, with more than 350 employees and serves customers in 110 countries, recently launched its new SmartService Platform, a global end-to-end customer care solution for manufacturers, insurance providers, mobile network operators and retailers. The new platform closes the customer care loop through the addition of new frontend solutions including in-store service, support apps, self-service web portal and call center management.

"Customer care management has historically been fragmented, with an abundance of vendors focused on one or a few parts of the process," said Karim Barkawi, CEO of B2X. "At B2X our goal was to change this approach by offering an end to end service platform and consistent service delivery worldwide. This award recognizes the success we've experienced through our holistic approach and dedication to global customer support."

"The 2013 International Business Awards are noteworthy for featuring the best collection of entries we have ever received," said Michael Gallagher, president and founder of the Stevie Awards. "The judges have been unanimous in their comments about the quality of achievements, and the expertise with which they were portrayed, in the nominations we received this year. We extend our most heartfelt congratulations to all of this year's Gold, Silver and Bronze Stevie Award winners."

Nicknamed the Stevies for the Greek word for "crowned," the awards will be presented to winners at a gala awards banquet at the W Hotel in Barcelona, Spain on 14 October. 

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

About B2X Care Solutions
B2X is the leading provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. Our first-of-its-kind Smart Service Platform consists of an end-to-end technology management layer and best practice service delivery processes to ensure consistency and quality across service operations, supported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. That's why we're the choice for companies in more than 110 countries worldwide. For additional information visit www.b2x.com.

About the Stevie Awards
Stevie Awards are conferred in five programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

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