Pacific Blue Cross

BC Life

February 10, 2015 12:00 ET

BC Life Introduces New Process to Simplify Disability Claims

VANCOUVER, BRITISH COLUMBIA--(Marketwired - Feb. 10, 2015) - British Columbia Life and Casualty Company (BC Life) is transforming how the life insurance industry approaches disability claims by combining short and long term disability and life waiver claims into one form.

Members applying for short and long term disability and life waiver benefits (STD, LTD and Waiver) have traditionally been required to complete three sets of claim forms.

"Simplifying the STD, LTD and Waiver process eliminates unnecessary administration and ensures that our members receive uninterrupted coverage as they transition from STD to LTD," says Lucette Wesley, Director of BC Life Claims Services.

After an initial STD claim is submitted, BC Life will determine LTD coverage through confidential interviews with all parties. STD coverage will roll over to LTD when the medical condition and supporting claim evidence indicates that the member needs more time to recover and the policy provisions are met.

Wesley is also president of the BC Collaborative for Disability Prevention (BCCDP), of which both BC Life and parent company Pacific Blue Cross are members. The BCCDP is a non-profit collaborative that advocates for best practices in workplace disability management, mental illness and addiction support and Stay at Work/Return to Work programs.

"A more member-centric approach facilitates early intervention and case management during the STD period, which is the most effective way to ensure an early, safe and sustainable return to work for most situations," says Wesley.

About Pacific Blue Cross and BC Life

Pacific Blue Cross has been British Columbia's leading health insurance and benefits provider for over 70 years. Our comprehensive understanding of health care needs fuels our commitment to service. Together with our subsidiary, British Columbia Life & Casualty Company (BC Life), we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those without group coverage. Pacific Blue Cross and BC Life continue to meet customers' needs for innovation in plan design, administration and technology.

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