BCE Elix

BCE Elix

April 12, 2006 09:50 ET

BCE Elix Announces a Contact Centre Roadshow in Quebec, Toronto, Ottawa, and Montreal: Multiple Presentations from Top Contact Centre Experts, All in One Day

MONTREAL, QUEBEC--(CCNMatthews - April 12, 2006) - BCE Elix, a Bell Canada company focused exclusively on contact centres, announced today that during April and May it will be hosting a four-city roadshow geared towards contact centre professionals. Traveling to Quebec, Toronto, Ottawa, and Montreal, the roadshow will be presented in each city as a one-day conference, or information day, focused on issues and trends in the contact centre industry.

The conference will include presentations, interactive sessions, workshops, customer case studies, and information booths, all offering interesting and timely information about optimizing contact centre operations. Experts from BCE Elix and its strategic partners will be on hand to share information, answer questions, and provide tips gleaned from their experiences in the industry. Special presentations will also be made in Quebec City by Mme Francine Martel-Vaillancourt, PDG Services Quebec; in Ottawa and Toronto by Mr. Bob Snyder, Associate Director, Telecommunications Services, IT Directorate, Elections Canada; and in Montreal by a representative from Revenu Quebec. Organized by Bell Canada and BCE Elix, Rendez-Vous CC 2006 is the ideal occasion to:

- Understand how IP telephony can increase efficiency in the
contact centre

- Discover how to develop effective self-service strategies

- See how to manage a multiskilled workforce

- Learn how quality monitoring can be an effective tool in the
contact centre

"This is a wonderful opportunity for us and our partners to bring our knowledge and experience to the professionals responsible for contact centre operations," said Francois Rainville, Executive Vice President, Marketing and Sales, at BCE Elix. "The combination of formal and informal interaction sessions allows us to learn and address the concerns and challenges our customers face on a day-to-day basis. Their reality is, after all, our core business interest."

Dates and locations:

Quebec City April 20
Toronto May 9
Ottawa May 11
Montreal May 18

The sessions and workshops will be offered in French in Montreal and Quebec, and in English in Toronto and Ottawa, so contact centre executives and decision makers from all over the country may attend the sessions in the region of their choice.

For more information or to register, call (514) 875-2511 or 1-800-363-0624, or send an email to centre.solutions@bell.ca.

About BCE Elix

BCE Elix is a Bell Canada company focusing exclusively on contact centre solutions. As a leading provider in North America, BCE Elix has one of the largest teams of professionals dedicated to delivering a full suite of innovative and leading-edge products, solutions and expertise in all aspects of contact centre operations. By being 100% focused on delivering contact centre solutions that drive business results, BCE Elix has become a trusted advisor to its customers. BCE Elix is another example of how Bell Canada is committed to providing end-to-end solutions that help enterprises be successful in meeting their business objectives.

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