SOURCE: Aberdeen Group, a Harte-Hanks Company

June 05, 2007 12:53 ET

Best-in-Class Complete Network Transition in Time

60% of Organizations Reported That They Should Have Performed a Better Assessment Before Undertaking Network Transition

BOSTON, MA--(Marketwire - June 5, 2007) - In the new benchmark report, "Network Transformations Managing Transitions for Growth," Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that Best-in-Class organizations are nearly three times more likely to complete network transition in time or ahead of plan compared to all others. This report is a roadmap for enterprises seeking to achieve a cost effective and timely network transition. The findings are drawn from an online survey of more than 275 enterprises conducted in May 2007.

This report examines network transitions, and the benefits derived from strategies and technology used to manage their transition. It analyzes how enterprises are dealing with issues such as voice service availability, application response times, and managing new service requests with carriers while transitioning to IP-enabled converged network.

"Best-in-Class are more strategic than other companies, typically creating business cases to win the budget battle. This enables them to deploy technology that reduces the time to complete their network transition," said Joe Basili, Research Director at Aberdeen Group. 65% of respondents reported that the time to complete network transition in their organizations was longer than they expected. Only 21% of laggards completed network transition in time, or ahead of plan compared to 100% of Best-in-Class organizations.

The report also reveals that Best-in-Class organizations are two times more likely to have end-to-end view into voice and data inventory and operating systems on the network compared to Laggards. Three times more Best-in-Class organizations reported a decrease in the average time to resolve unplanned network downtime compared to Laggards. The report further finds that Best-in-Class are two times more likely to have controls for managing changes to their voice circuits and voice services inventory compared to Laggards. Two times more Best-in-Class organizations reported a decrease in the average time to resolve voice service availability (per incident) compared to Laggards. Their average time to resolve voice service availability problems is 16 minutes compared to 79.7 minutes for laggards.

This report is made available in part by the underwriting of: Clarus Systems, Digital Fairway, and Polycom.

To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=3983

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
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