SOURCE: Varolii


October 12, 2010 18:37 ET

The Best Service Is Self-Service: How Automation Generates Huge Cost Savings -- A Varolii Webinar

SEATTLE, WA--(Marketwire - October 12, 2010) -  In today's self-service society, consumers don't expect to spend much time waiting in lines. Many have come to appreciate the option of making payments over the phone, receiving an order status and performing a multitude of activities without the hassle of waiting for an available agent to assist them. Empowering consumers to self-serve not only can help to improve the customer experience, but it can have a significant impact on a company's bottom line.

In the third complimentary Webinar of a three-part series, Brian Moore, Collections Executive Director at Varolii Corporation, will share how automation can help customers to self-serve and not rely on agents to handle the transaction. The Webinar will walk through real-world case studies to demonstrate the true impact of automation. For example, a leading bank implemented a simple self-serve option and was able to drastically reduce the number of inbound calls and the costs associated with managing them -- typically ranging from $8-$25 -- as a result.

WHEN: Tuesday, Oct. 19, 2:00-2:20 p.m. ET / 11:00-11:20 a.m. PT

WHAT: A complimentary Webinar highlighting how to leverage smart communications to improve the customer experience and boost revenue by cutting costs through automation. The Webinar will provide real-world examples that demonstrate:

  • How self-service improves collections rates and provides better customer service
  • How self-service can drastically deflect inbound calls and help agents stay focused on higher-value add services
  • How top companies across all industries are using self-service in their customer communications 

WHO: Brian Moore, Collections Executive Director at Varolii Corporation, has more than 25 years of experience in collections operations and technology. After holding prominent roles with Lucent Technologies and Mosaix, Moore joined Varolii to deliver solutions that improve collections for companies. In his current role, he works with top companies to improve customer care and revenue recovery strategies using automated communications. Additionally, Moore has significant collections solutions experience in diverse vertical markets including financial services, telecommunications, utilities and retail.


Contact Information

  • Media Contact:

    Robin Rees
    Varolii Corporation
    Email Contact

    Jessica Kendall
    Edelman PR for Varolii
    Email Contact