SOURCE: Blackboard Inc.

September 19, 2006 07:00 ET

Blackboard Launches New Client Support Site

New Behind the Blackboard™ Site Provides Enhanced Resources So Administrators Can More Efficiently Manage Blackboard Technology Solutions

WASHINGTON, DC -- (MARKET WIRE) -- September 19, 2006 -- Blackboard Inc. (NASDAQ: BBBB), a leading provider of enterprise technology to the education industry, announced today the launch of its new client support site, Behind the Blackboard. Blackboard invested over two thousand hours of work into redeveloping this site to provide greater resources for its client community. The new site features a variety of tools so that members of the academic community can better manage their mission critical Blackboard® solutions. Blackboard technology is used by millions of people at colleges, universities, K-12 schools and corporate and government institutions.

The Behind the Blackboard site, first launched in 2002, is a web-based client extranet where Blackboard clients and strategic partners can access up-to-the-minute resources and information about Blackboard products and services. It is a central hub for submitting questions, reporting problems and tracking their resolutions. The new Behind the Blackboard client support site offers many new features to enhance this process, including:

--  A Static Navigation Toolbar so visitors can get around the site
    quickly and easily;
--  "My Bookmarks" allowing users to book mark pages they want to revisit
    within the site;
--  "Your Last 10 Pages" so users can see the last ten actions/tasks they
--  "Advanced Case Management" for finding support tickets by status,
    date, and keyword;
--  A Comprehensive Reference Center including a title search for
--  Software Download Center to quickly and easily get the latest software
--  Support Bulletins and RSS feeds for documentation updates, case
    communications and the product news;
--  Role-based Pre-login Pages full of support-related content so
    students, faculty and administrators can access information about

"Blackboard support is now only a single click away. Because of the centralized nature of the Behind the Blackboard site, I am able to locate product support bulletins, product downloads, and perform trouble ticket tracking in an easy and efficient manner," said Brian Morgan, assistant professor of Integrated Science and Technology at Marshall University. "This concept should be modeled by every single software company to ensure their clients feel comfortable with their support commitment in the way that I do about Blackboard's support."

"We are very pleased to unveil the new Behind the Blackboard site," said Michael Chasen, Blackboard president and CEO. "Many teams across Blackboard including marketing, IT and client support departments worked very closely with our clients to create this new site, making sure that is has the tools and features our clients want and need. This demonstrates another way in which we continue to invest in the client community to deliver greater innovation and service."

About Blackboard Inc.

Blackboard Inc. (NASDAQ: BBBB) is a leading provider of enterprise software applications and related services to the education industry. Founded in 1997, Blackboard enables educational innovations everywhere by connecting people and technology. Millions of people use Blackboard everyday at academic institutions around the globe, including colleges, universities, K-12 schools and other education providers, as well as textbook publishers and student-focused merchants that serve education providers and their students. Blackboard is headquartered in Washington, D.C., with offices in North America, Europe, Australia and Asia.


Educate. Innovate. Everywhere.™

Any statements in this press release about future expectations, plans and prospects for Blackboard and other statements containing the words "believes," "anticipates," "plans," "expects," "will," and similar expressions, constitute forward-looking statements within the meaning of The Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including the factors discussed in the "Risk Factors" section of our Form 10-Q filed on August 9, 2006 with the SEC. In addition, the forward-looking statements included in this press release represent the Company's views as of September 19, 2006. The Company anticipates that subsequent events and developments will cause the Company's views to change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to September 19, 2006.

Contact Information

  • Senior Manager Public Relations at Blackboard:
    Melissa Chotiner
    Blackboard Inc.
    202 463-4860 ext. 2404
    Email Contact

    Media Contact, Fleishman-Hillard:
    Amy Storey
    Fleishman-Hillard Inc.
    +1 202 828-8819
    Email Contact