PHOENIX, AZ--(Marketwired - Jun 22, 2016) - There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.
The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.
Register today to engage one of the industry's foremost analysts who will:
- Explore ideas for improving the customer and agent experiences
- Highlight ways to cultivate agents who are engaged, empowered, and motivated
- Demonstrate how technology can help the agent in real time
WHAT: "Improving the Customer Experience by Improving the Agent Experience"
WHEN: Thursday, June 23, 2016 2:00 PM - 3:00 PM ET / 11:00 AM - 12:00 PM PT
WHO: Blair Pleasant, COMMfusion / Scott Logan, Enghouse Interactive
Register here for insight on agent empowerment's effect on customer experience!
About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company's international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.