SOURCE: Cherwell Software

Cherwell Software

Cherwell Software

November 05, 2014 08:00 ET

Bluestone Signs Strategic Partnership With Leading IT Service Management Company Cherwell Software

MONTREAL, QC--(Marketwired - Nov 5, 2014) - Bluestone Enterprise Partners today announced the signing of a strategic partnership with market-leading IT service management (ITSM) platform provider Cherwell Software. Cherwell Software is the developer of Cherwell Service Management® (CSM), an award-winning business technology and IT service management platform that is recognized by worldwide industry analysts, including Forrester Research®, IDC®, and ITSM Review.

"Cherwell Software offers highly configurable business technology with market momentum, and we've responded to market demand with this important partnership to implement business technology that goes way beyond ITSM," said Luigi Iuliani, CEO at Bluestone. "This key partnership comes at a time when IT is looking to add more value to the business and become a true business partner, and we're excited to work with Cherwell to help our clients achieve that goal."

"Like many organizations today, our customers require modern, truly codeless solutions that deliver faster time to value to a larger and more mobile user population than ever before," said Seth Tossie, director of partners and alliances for North America at Cherwell Software. "As a result, we look for innovative, expert partners to help meet these business requirements, and we are pleased to partner with Bluestone Enterprise Partners."

"We believe that Cherwell Software offers our clients a unique value proposition," added Iuliani. "With technologies converging from all directions and becoming more deeply rooted in every aspect of transacting business, our customers are looking for effective solutions to address the complexity of legacy systems and multiple integrations. The market is looking for a configurable IT service management solution that will deliver simplicity, extensibility and value to their business."

Bluestone offers services and solutions primarily within the domain of Development and IT Operations (DevOps). Development and IT operations is typically the value stream that occurs between the business, where requirements are defined, and the customer, where value is delivered.

The objective of DevOps is not just to increase the rate of change in an organization, but to successfully deploy features into production without disrupting other key services, while quickly detecting and correcting incidents when they occur. This includes implementing the ITIL® disciplines of service design, incident and problem management. Bluestone effectively assists its customers in deployment of the BEP DevOps solution, an integrated platform that seamlessly integrates the software development lifecycle (SDLC) and Operations workflows within one platform, using Cherwell Service Management® for ITSM.

Recognized as a truly codeless, configurable ITSM software solution, Cherwell Service Management (CSM) offers built-in business intelligence and dashboards, multidimensional and ad-hoc reporting, as well as a unique self-service portal, which enables organizations to consolidate multiple portals into a single site to drive higher usage levels. The company recently added mergeable applications (mApp™ solutions) capabilities and a community-driven mApp Exchange that allow Cherwell partners and customers to easily exchange configurations and user-created integrations. Cherwell Software acquired Express Metrix, a Seattle-based IT asset management and software license management company, in August 2014.

About Bluestone Enterprise Partners GSO Inc.
Bluestone Enterprise Partners GSO Inc. offers project management expertise, business requirements analysis, implementation of best practices and processes across business and IT lifecycles -- crucial to project management excellent and solutions. Senior Bluestone associates guide customers through the core of project management, supported by best practices in software development, system integration, ITSM, DevOps and solution analysis.

About Cherwell Software
Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Software to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, United States, with EMEA headquarters in the United Kingdom.

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