SOURCE: Bluewolf

Bluewolf

October 09, 2014 10:00 ET

Bluewolf Achieves Salesforce FullForce Master Program Certification for Salesforce Sales Cloud and Service Cloud

Salesforce.com Recognizes Bluewolf's Proven Expertise in Delivering Industry and Cloud Services and Solutions to Sales and Customer Service Teams Worldwide

NEW YORK, NY--(Marketwired - October 09, 2014) - Bluewolf, a leading global business consulting firm, today announced it has achieved Salesforce FullForce Master Program Certification for both Sales Cloud and Service Cloud. This elite recognition is granted to salesforce.com partners who have proven expertise in delivering industry and cloud-specific services and solutions to sales and customer service teams, thus providing clients unprecedented success.

Bluewolf earned its Salesforce FullForce Master Program Certifications based on overwhelming success in implementing Salesforce Sales Cloud and Service Cloud, sales and customer service expertise, and ability to offer differentiated solutions that optimize customer moments and drive business results.

Bluewolf holds more than 100 Sales Cloud and Service Cloud certifications each, and works with leading global companies looking to realign their sales and customer service experience with Salesforce including Nuance Communications, Stanley Black & Decker, and Vodafone Australia, among others.

"By achieving both Salesforce Sales Cloud and Service Cloud Master Certifications, our global clients can be confident in our capabilities to expertly leverage the cloud and accelerate business results," said Eric Berridge, CEO of Bluewolf. "Companies need to know their customers intimately and provide a frictionless experience. Being part of the Fullforce Master Program supports our vision of empowering companies to connect with their customers in a meaningful way to drive and sustain growth."

Digital Disruption Spurs Business Transformation
Today's customers expect easy access to information when they want it, how they want it, and from wherever they are. To deliver against this new digital expectation means getting to know customers as people, not transactions, before clients can drive deeper engagement. Exceptional customer service is central to the customer experience and must translate across multiple mediums, from face-to-face interactions, to mobile, and social.

Leading organizations are increasing their investment in Salesforce Sales Cloud and Service Cloud to deliver a frictionless customer experience across the customer lifecycle. According to Bluewolf's recent State of Salesforce report, 71 percent of companies are increasing their Salesforce budgets and 70 percent are reallocating on-premise funds to cloud-related initiatives.

"We have some of the top consultants in the world at Bluewolf," said Bob Furniss, customer care practice director at Bluewolf. "We're excited to receive recognition of our work as we continue guiding global brands to implement new service, support, and sales strategies using Salesforce."

Salesforce Fullforce is a program that enables salesforce.com partners to go to market with specialized solutions that drive customer transformation across a number of key industries. A key component of the salesforce.com Cloud Alliance Program, the Fullforce initiative recognizes partners who achieve sales and delivery objectives with validated Salesforce implementation expertise and success. Learn more about Salesforce Fullforce: http://blogs.salesforce.com/company/2014/02/salesforce-fullforce-program.html

About Bluewolf
Bluewolf is a global business consulting firm that helps companies produce extraordinary customer moments to transform their business. Named a global leader in the salesforce.com ecosystem by IDC MarketScape, Bluewolf's strategic business consulting, cloud implementation, change management and learning, and cloud management and governance services help customer-obsessed enterprises realize business outcomes in weeks, not years. With 14+ years of expertise in cloud computing, our proven Agile Business Transformation methodology, and entrepreneurial people, rapidly innovates business processes and technologies to accelerate business results. To learn more, visit www.bluewolf.com or connect with us on Twitter, Facebook, LinkedIn and YouTube.

Salesforce, Fullforce and others are trademarks of salesforce.com, inc.

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