SOURCE: Bluewolf


February 26, 2015 09:00 ET

Bluewolf Announces AppealsTrak, a Salesforce Fullforce Certified Solution for Unemployment Insurance

Bluewolf's Public Sector Accelerator Bolsters Speed, Visibility, and Compliance for the Unemployment Insurance Appeals Process

NEW YORK, NY--(Marketwired - February 26, 2015) - Today, Bluewolf, a global business consulting firm, announced its Salesforce Fullforce certified solution, AppealsTrak, an end-to-end management system that empowers U.S. public sector agencies to modernize the entire unemployment insurance appeals process. Built on the Salesforce1 Platform, AppealsTrak provides State Labor Offices and Workforce Development agencies the ability to streamline manual processes associated with administering unemployment insurance (UI), to better serve the needs of today's citizen and remain in Federal compliance.

AppealsTrak is the first Fullforce public sector solution among Bluewolf's extensive strategic service offerings, with capabilities that can extend broadly to government Entitlement programs.

The New Jersey Department of Labor has already implemented AppealsTrak with widespread adoption. In just 16 weeks, Bluewolf implemented a scalable system that provides a 360 degree view of the entire appeals process. Citizen relations have been improved by reducing the average processing time of appeals from 160 days to less than 30 days -- and it's still improving.

"When citizens lose their jobs, their bills don't just stop. Getting them rightful compensation in a timely manner is important for people's continued livelihood," said Glen Stoffel, EVP of strategic development, Bluewolf. "Our AppealsTrak solution provides government agencies and Entitlement programs with a customized solution that helps manage and save time in the appeals process, adheres to strict Federal compliance timelines, and positively engages both citizen and staff."

A Citizen Approach to Unemployment Insurance Innovation
Like many industries, it's imperative that State Labor Offices and unemployment agencies expand the value and reach of its citizen-focused programs, even as unemployment rates decrease. People expect public sector agencies to deliver the same high-quality service as the private sector. They want fast, simple interactions that meet their needs.

States are becoming more proactive in how they administer unemployment insurance. Cloud computing has risen as a flexible and cost-effective solution to evolve government agencies workflow processes and maintain compliance by reducing lengthy response times for unemployment benefits, taxation and appeals, and inaccurate reporting to the Federal Government.

With AppealsTrak, Department of Labor and Workforce Development Agencies across the country can quickly and securely:

  • Reduce the average processing time of appeals and overall case inventory
  • Gain a complete view of UI appeals including status, next steps, and aging
  • Stay in compliance with Federal statutes and streamline time-lapse standards reporting
  • Update processes on-demand to support changes in policy as needed without disrupting day-to-day operations
  • Improve citizen and staff experience

"Bluewolf continually innovates to deliver solutions that greatly impact the public sector and its citizens. AppealsTrak is a great example of that commitment," said Kori O'Brien, vice president, global alliances and industry solutions, Salesforce. "An experienced partner like Bluewolf can support unemployment government agencies to better integrate its appeals processes and connect its citizens in the cloud, allowing them to deliver more effective services than ever before."

Register for Bluewolf's upcoming webcast on "Modernizing Unemployment Insurance with Salesforce" on March 10, 2015. Speakers include:

  • Tim McCormick - area vice president, state & local government, Salesforce
  • Steve Thompson - national platform director, state & local government, Salesforce
  • Kathleen Wardell - director, Office of Benefit Appeals, New Jersey Department of Labor
  • Dan Osborne - director, public sector, Bluewolf

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About Bluewolf
Bluewolf is a global business consulting firm that helps companies produce extraordinary customer moments to transform their business. Named a global leader in the Salesforce ecosystem by IDC MarketScape, Bluewolf's strategic business consulting, cloud implementation, change management and learning, and cloud management and governance services help customer-obsessed enterprises realize business outcomes in weeks, not years. With 15+ years of expertise in cloud computing, our proven Agile Business Transformation methodology, and entrepreneurial people, rapidly innovates business processes and technologies to accelerate business results. To learn more, visit or connect with us on Twitter, Facebook, LinkedIn and YouTube.

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