SOURCE: Bluewolf


September 15, 2015 18:00 ET

Bluewolf Wins Public Sector Partner Innovation Award at Dreamforce 2015

Bluewolf Recognized for Outstanding Collaboration and Customer Success With the New Jersey Department of Labor and Workforce Development

NEW YORK, NY and SAN FRANCISCO, CA--(Marketwired - September 15, 2015) - Bluewolf, a global consulting agency, today announced it has been named the recipient of the Salesforce partner innovation award in the public sector category. Bluewolf was recognized for its work with the New Jersey Department of Labor and Workforce Development (NJ LWD) to help modernize New Jersey's unemployment appeals process. The fourth-annual Salesforce partner innovation awards were presented at Dreamforce 2015, the world's largest software event.

"Our work with the New Jersey Department of Labor has saved significant time in the appeals process, providing citizens their rightful compensation when they lose their jobs," said Glen Stoffel, EVP of strategic development, Bluewolf. "We're completely obsessed with our clients' success, and recognition from Salesforce reflects the dedication and quality we've put forth with the NJ LWD to engage both citizen and staff."

Formerly, the NJ LWD's antiquated legacy systems and their incomplete data set led to declining citizen services, untimely handling of appeals, and inaccurate reporting. The NJ LWD collaborated with Bluewolf to implement Salesforce Service Cloud and drive a better digital and connected experience for citizens. It replaced its legacy system with Bluewolf's AppealsTrak solution, providing a 360-degree view of the entire unemployment appeals process-from intake, case preparation, and appearance scheduling, to tracking decisions and reporting.

The entire new system was built and deployed in just 16 weeks with widespread adoption. Today, the New Jersey unemployment office has eliminated its user backlog, and the average processing time of citizens' appeals has been reduced from 160 days to less than 30 days.

"We are pleased to congratulate Bluewolf on its Partner Innovation Award for driving outstanding innovation and measurable results within the public sector industry," said Neeracha Taychakhoonavudh, senior vice president of partner programs & marketing, Salesforce. "Salesforce partners play a critical role enabling customers to accelerate business success in today's connected world."

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About Bluewolf
Bluewolf is a global consulting agency that builds digital solutions designed to create results. Now. We're the proven Salesforce strategic partner for a reason-our technology-driven method combines our team's years of experience with cloud solutions that continually connect our clients with their customers. We specialize in leading cloud technologies like Salesforce, but our clients come to Bluewolf for so much more than our technical expertise. We serve a community of future-focused industry leaders dedicated to building the next generation of digital experiences. The way we see it, when business is done in real time on the cutting edge, it's always now.

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