SOURCE: ServiceSource


February 29, 2012 08:00 ET

BMC Software Teams With ServiceSource to Deliver Higher Service Revenue Performance

ServiceSource Tapped to Improve BMC's Recurring Revenue and Customer Experience With Pay-for-Performance Pricing

SAN FRANCISCO, CA--(Marketwire - Feb 29, 2012) - ServiceSource® (NASDAQ: SREV), the global leader in Service Revenue Management, today announced a new alliance with BMC Software (NASDAQ: BMC), the recognized leader in Business Service Management, designed to optimize recurring service revenue performance. BMC's Enterprise Service Management (ESM) organization plans to deploy the ServiceSource solution in select territories in Europe, Asia and Latin America to help increase the performance of its software license renewals program.

BMC strives to improve operational efficiencies, develop recurring revenue streams and deliver a high quality customer experience. The partnership with ServiceSource will enable BMC to manage its renewals business more cost-effectively while increasing recurring service revenue and customer satisfaction.

"We needed a way to significantly increase our software and service renewal rates and had to decide between building the program ourselves or working with a Service Revenue Management company to address the problem," said Christophe Bodin, vice-president and general manger, BMC Customer Support and Maintenance. "After evaluating the economics, ease-of-implementation and data management capabilities of ServiceSource, the choice was easy. They have a proven track record of working with industry-leading brands to enable a consistent customer experience that ultimately drives incremental recurring revenue much quicker than we could do on our own."

BMC will deploy ServiceSource cloud applications for Service Revenue Management to connect and support BMC's global renewals ecosystem, powered by deep business intelligence on renewals data and installed base customers. BMC will also benefit from a decade of benchmarks, best practices and key performance indicators for renewals. This comprehensive cloud platform works in conjunction with a dedicated team of renewal sales experts across multiple languages.

"We are the only company in the world to offer a comprehensive Service Revenue Management solution built on a world-class technology platform to customers on a pay-for-performance basis," said Mike Smerklo, chief executive officer of ServiceSource. "We're helping industry leaders like BMC enable higher-recurring service revenue performance with a greater focus on serving the needs of customers."

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About BMC
Business Runs on IT. IT Runs on BMC Software.

More than 25,000 IT organizations -- from the Global 100 to the smallest businesses -- in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry's broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk, and achieve business objectives. For the four fiscal quarters ended December 31, 2011, BMC revenue was approximately $2.2 billion. For more information about BMC Software (NASDAQ: BMC), please visit

About ServiceSource
ServiceSource is the global leader in service revenue management, partnering with technology-based companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. ServiceSource helps customers increase service revenue contract renewal rates, on average, by over 15 percentage points and, in some cases, up to 44 percentage points. ServiceSource delivers these results via a cloud-based solution, combining its Service Revenue Performance Suite™ of applications with dedicated service sales teams, leveraging a proprietary Service Revenue Intelligence Platform™ of transaction data, benchmarks and best practices. ServiceSource offers its service revenue management solution on a unique pay-for-performance business model that enables a success-driven, shared-risk partnership. The Company is headquartered in San Francisco, and manages service revenue performance for customers across the globe in more than 35 languages.

ServiceSource and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit To connect with ServiceSource, visit our blog at or follow us on Twitter, Facebook, LinkedIn and YouTube.

Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding our ability to improve our customers' renewal rates, optimize their sales results, enhance end-user satisfaction, and the overall benefits of our cloud applications. These forward-looking statements are based on the Company's current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from those expressed or implied in our forward-looking statements. Those risks and uncertainties include, without limitation, changes in market conditions that impact our ability to generate service revenue on our customers' behalf; errors in estimates as to the renewal rate improvements and/or service revenue we can generate for our customers; risks associated with material defects or errors in the Company's software or the effect of data security breaches; our ability to adapt our solution to changes in the market or new competition; our ability to protect our intellectual property rights; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which and can be obtained online at the Commission's website at All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

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