BMO Financial Group

BMO Financial Group
BMO Bank of Montreal

BMO Bank of Montreal

December 05, 2011 08:00 ET

REPEAT-BMO Report: Using Loyalty Rewards for Holiday Gifts Tacky? Canadians Don't Think So

Survey results reveal one in five Canadians plan to redeem their rewards for gifts this holiday season.

- Practice of redeeming rewards to purchase gifts increased 6 per cent to 20 per cent this holiday season.

- 85 per cent think it's acceptable to use rewards for gifts.

- 26 per cent of those using rewards for gifts said they will use the money saved to buy additional gifts for family and friends.

TORONTO, ONTARIO--(Marketwire - Dec. 5, 2011) - According to BMO's Annual Holiday Spending Outlook, more Canadians than ever plan to redeem loyalty rewards for gifts this year.

"Canadians consider loyalty rewards a bona fide gift-giving currency," said Su McVey, Vice President, Customer Communications & Marketing, BMO Bank of Montreal. "More than 85 per cent of respondents to our poll told us they do not think using rewards for gifts is tacky; in fact, the intention to use rewards as an alternative to cash or credit to purchase holiday gifts increased by 6 per cent to 20 per cent this year from 14 per cent in 2010."

While credit cards (64 per cent), debit (57 per cent), and cash (56 per cent) remain the three top payment preferences, the practice of redeeming loyalty rewards as a fourth option suggests Canadians are looking for ways to stretch their purchasing dollars. The good news for retailers is that this growing thriftiness doesn't come at the expense of in-store and online purchases.

"Canadians, who plan to spend $1,397 on average this holiday season, are being both frugal and generous, as 26 per cent of those polled told us they will use the savings they generate from redeeming their rewards to buy additional gifts," said Ms. McVey.

LoyaltyOne, which along with BMO founded the AIR MILES program in 1992, reported that redemptions in all of the AIR MILES reward miles categories spike during the holiday shopping season, but electronics and toys typically experience the largest increases.

Redeem early to avoid disappointment

Canadians who plan to redeem rewards for gifts this year should take note. To ensure your gift(s) appear under the tree on December 25, you must place your order by December 14, the last day from which delivery of items ordered through the AIR MILES catalogue will be guaranteed to arrive with Santa.

Sun destinations are top travel choices

There also is a spike in flight redemptions this time of year. The survey found 13 per cent of Canadians plan to use rewards for holiday travel. Sun destinations remain the most popular travel choice, according to LoyaltyOne. This year, the top five holiday destinations for AIR MILES collectors are:

  1. Mexico
  2. Cuba
  3. Dominican Republic
  4. Jamaica
  5. Bahamas

Reward collectors hoping to book flights or other travel for the holidays are advised to book well in advance of their travel dates.

Regional break down for use of loyalty rewards

  • People in Ontario were the most likely to use rewards for gifts (25 per cent), while people in Quebec were the least likely (14 per cent).
  • People in British Columbia were the least likely to say using rewards for gifts is "tacky" (7 per cent).
  • People in the Atlantic Provinces were the most likely to put money saved from using rewards towards additional gifts (34 per cent).
I am doing more of my holiday gift shopping using rewards points this year 20 % 22 % 14 % 25 % 17 % 22 % 12 %
When I use rewards points, I usually purchase additional gifts with the money I save 26 % 34 % 22 % 29 % 28 % 26 % 19 %
I feel it is tacky to use reward points to purchase holiday gifts 15 % 25 % 15 % 16 % 7 % 17 % 10 %
I plan on using reward points to travel this holiday season 13 % 13 % 8 % 17 % 12 % 12 % 13 %

BMO's Holiday Spending Outlook was completed online from October 17-20, 2011 using Leger Marketing's online panel, LegerWeb with a sample of 1508 Canadians. A probability sample of the same size would yield a margin of error of +/-2.5 per cent 19 times out of 20.

Contact Information