SOURCE: Panviva


March 19, 2015 08:00 ET

Bold Cloud Move Lifts Panviva Business Performance

Company Drops On-Premise Software, Picks Up Customers in the Cloud

BURLINGTON, MA--(Marketwired - Mar 19, 2015) - Panviva, a provider of business process guidance software used for customer relationship management (CRM) and training and development, made a winning bet on the cloud last year. Effective July 1, 2014, the start of the company's Fiscal Year 2015 (FY 2015), Panviva stopped selling on-premise software and channeled all resources into SupportPoint Cloud. The first six months of FY 2015 validated the strategy. Panviva's US customer base increased by 13 percent. Net new customers in North America include major health plans and one of the top banks in the United States1. Existing customers purchased additional SupportPoint Cloud licenses for growing contact centers and expansion into new operational areas. 15,000 new SupportPoint Cloud users were added in the first two quarters of FY 2015. An additional 22,000 users will come online by the close of the fiscal year on June 30.

Fewer and lower initial and ongoing costs, coupled with accelerated time to implementation, shortened sales cycles. All Panviva customers in North America are on SupportPoint Cloud or are currently migrating to the managed service. Existing customers were eager to move to SupportPoint Cloud.

The advantages of SupportPoint Cloud to customers and partners are:

  • Faster, more flexible deployment that shortens time to value and enables many configurations
  • Scalability to expand and contract based on customer demand
  • Extensibility and ease of integration with complementary applications and systems to leverage existing investments without involvement of internal IT resources
  • Fewer and lower costs of administration and ownership, reducing CAPEX and increasing bottom-line revenue

Health Alliance Medical Plans moved to Panviva SupportPoint Cloud for more efficient enterprise-wide deployment. "Panviva SupportPoint was instrumental in helping us expand into two new states, introduce multiple new products, and deliver award-winning customer service. Business process guidance was transformational," said Angela Beitelman, Director of Commercial and Quality Service at Health Alliance Medical Plans. "Providing information quickly is essential to member acquisition, satisfaction and retention. SupportPoint Cloud quickly puts accurate, complete information at our agents' immediate access. Panviva's flexible cloud platform will enable us to quickly and cost-effectively bring the benefits of a single source of information and information sharing to other operational and clinical areas critical to our business."

"Cloud gives Panviva the ability to deliver incremental new features on a rolling basis, making obsolete the point release software development model. This allows us to respond quickly to changing market requirements and assures that customers always have the current version of SupportPoint. In other words, SupportPoint Cloud is future-proof," said Stephen Pappas, Senior Vice President and General Manager, North America.

Expanding Cloud Partnerships
Panviva extended existing cloud partnerships and formed new ones in 2014. These included partnerships with Verizon Terremark for cloud infrastructure and MuleSoft for cloud integration with enterprise applications. Panviva and EPIC Connections formed a strategic relationship. SupportPoint Cloud is a component of the EPIC Managed Services Technology Suite, a complete contact center in the cloud. Technology from inContact and Intradiem are also part of the offering. Panviva is actively discussing technology and marketing partnerships with multi-channel customer experience and contact center solution leaders.

About Panviva and SupportPoint Cloud
Panviva SupportPoint Cloud business process guidance software provides users with workflow navigation and instant access to the exact information, applications, and communication they need all in one place and accessed through a simple interface. The cloud-based solution is a fully-managed, subscription-based service for rapid implementation at lower cost. Innovative customers in banking, business process outsourcing, healthcare, insurance, telecommunications and other information intensive industries use SupportPoint Cloud to optimize business performance. There are SupportPoint Cloud users in 40 countries.

Panviva North American headquarters are in Burlington, Mass. Visit to learn more. Follow us on Twitter @Panviva and on LinkedIn

1 By total assets as reported by SNL Financial on September 11, 2014.

Contact Information

  • Contacts:
    Stephen Pappas
    Senior Vice President
    Panviva, Inc.
    Email Contact

    Chas Kielt
    Corporate Communications
    On Demand Marketing and Influencer Relations
    Email Contact