SOURCE: Bomgar Corporation

July 16, 2008 03:01 ET

Bomgar's Remote Access Software Doesn't Have the Drawbacks of SaaS

SaaS for the IT Helpdesk Is Not in the Cards for a Large Percentage of Concerned Enterprise IT Decision Makers, Recent Research Says

RIDGELAND, MS--(Marketwire - July 16, 2008) - According to recent research, SaaS may not be as popular as we thought. In fact, nearly 40% of American and European software IT decision makers said they're not interested in SaaS at all. Bomgar's appliance-based remote access software offers features and functionality that provide IT help desk services without any of the SaaS drawbacks.

The survey, conducted by Forrester Research, found that 16% of respondents were currently using or piloting SaaS applications, 47% were interested or planning to pilot, and 37% were not interested at all.

The reasons stated for lack of interest included total cost of ownership (TCO) concerns (61%), complicated pricing models (39%), and security concerns (50%). Integration issues, lack of customization and application performance were also at the top of this list at 66%, 55%, and 39% respectively.

Bomgar's appliance-based remote access software addresses several of these concerns. A cost comparison analysis shows the TCO to be about one-third that of some competitive products, and the pricing model is simple -- you own the appliance and pay a one time fee per license instead of paying month after month and owning nothing. Additionally the number of licenses required is based on concurrent use rather than a separate license for each rep and costs are further reduced by the fact that nothing has to be installed on end-user computers.

Also, as company data is not routed through a third party and no footprint is left on the end user computer after the remote support session, the security of Bomgar's remote access software is unmatchable by any third-party remote access provider. The appliance itself resides at your facilities, under the security measures you already have in place.

Bomgar's features also enable seamless integration with your infrastructure, and full customization.

The performance of Bomgar's remote access software is also unparalleled: On-demand technical support is available within 10 seconds and companies can realize up to a 90% reduction in total call times, 20-85% increase in first call resolution, and 90% reduction in second tier escalation.

For more information on Bomgar's appliance-based remote access software as an IT helpdesk alternative to SaaS, visit

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