SOURCE: Aberdeen Group

Aberdeen Group

September 24, 2009 14:09 ET

Boston Red Sox Round Out Final Speaker Lineup for Aberdeen's 4th Annual Chief Service Officer Summit

October 8-9 Event in Boston Will Explore Real-Time Insights to Accelerate Strategies for Service Transformation in Challenging Economic Times

BOSTON, MA--(Marketwire - September 24, 2009) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), has partnered with the Reverse Logistics Association, Integrated Solutions Magazine, Bentley University and the Service Sales and Marketing (SSM) Network to produce the 4th Annual Chief Service Officer (CSO) Summit this October in Boston, which will feature a presentation by senior service staff from the Boston Red Sox on supporting a true Fenway Experience. The summit is designed for service, finance, supply chain and operations executive seeking real-time insights to accelerate strategies for service transformation.

"The Chief Service Officer Summit has grown into the marquee networking and discussion forum for Chief Service Officers globally," notes Bill Pollock, Vice President and Principal Analyst for the Strategic Service Management Practice, Aberdeen Group. "Service executives value the opportunity to share strategies for raising the level of importance of service within their organizations. The alignment of best practices shared by our distinguished speakers alongside Aberdeen's unparalleled research makes this Summit extremely influential in the service world."

Final Speaker Lineup:

Trane
Larry Wash, President: The Economics of a Sustainable Service Business
Charlie Johnson, CIO: Empowering your Workforce

Ortho Clinical Diagnostics, a Johnson & Johnson Company
Troy Taylor, Worldwide Vice President, Customer Technical Services:
Leadership Strategies for Today's CSO to Drive a Sustainable Service
Business

Symantec
David Hare, Vice President, Enterprise Support Services: Differentiating
Strategies for Tomorrow's Customer Service Organization

Reverse Logistics Association
Gailen Vick, President: The Reverse Logistics Dilemma

Xerox
Bill Steenburgh, Senior Vice President, Xerox Services: Driving Innovation
in Service

Dell
Tom Maher, Director, Service Parts Support: Performance-Based Logistics

Thermo Fisher Scientific
Maggie Guliokas, Head of Customer Advocacy: Service Inside: Making the
Customer Care Center a Key Pillar of Your Customer Experience Initiative
Ken Woonton, Director, Services Marketing: Case Study: Name Your Price -
Determining Profitable Points for Service Options

Canada Post
Janet LeBlanc, Director, Customer Value Management: The Customer Value
Dashboard: Ensuring a Sustainable Customer Base

Boston Red Sox: The Fenway Customer Experience
Sarah McKenna, Vice President, Fan Services & Entertainment
Jeff Goldenburg, Director of Concessions & Merchandise Operations

Cubic Transportation Systems
Mary Crossno, Head of IT Operations, CTS-TN: Managing IT Systems in Real
Time

Alcatel-Lucent
Pat Nelson, Vice President, Spares Management and Repair:
Driving Services from Service: The Creation, Marketing and Sale of New
Service-Based Revenue Models

Pitney Bowes
Joanne Boyd, Vice President, Business Development, Multi-Vendor Services:
PANEL: CSOs at Work: Leveraging Multiple Delivery Channels and Networks

LG Electronics Alabama, Inc.
Arun Kumar, COO: PANEL: CSOs at Work: Leveraging Multiple Delivery Channels
and Networks

Qualified senior-level end user executives (Director level and above, service-related end user executives only) are invited to attend the summits at no charge.

Seating is limited and once the summit registration list is complete, applications will be placed onto a waitlist in the event that a cancellation creates an open seat for attendance.

To apply for attendance, please contact Bill.Burns@aberdeen.com. For more information about the summit please visit: http://summits.aberdeen.com/index.php/cso.html

Technology vendors can sponsor the CSO Summit, being held on October 8 and 9, and showcase their solutions to this highly qualified audience of service decision makers. For summit sponsorship opportunities, visit: http://summits.aberdeen.com/index.php/Chief-Service-Officer-Summit/2009-cso-summit-sponsors.html

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com

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