SOURCE: Aberdeen Group

Aberdeen Group

September 09, 2009 10:00 ET

Boston Red Sox Round Out Speaker Lineup for Aberdeen's 4th Annual Chief Service Officer Summit

October 8-9 Event in Boston Will Explore Real-Time Insights to Accelerate Strategies for Service Transformation in Challenging Economic Times

BOSTON, MA--(Marketwire - September 9, 2009) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), has partnered with the Reverse Logistics Association, Integrated Solutions Magazine, Bentley University and the Service Sales and Marketing (SSM) Network to produce the 4th Annual Chief Service Officer (CSO) Summit this October in Boston, which will feature a presentation by senior service staff from the Boston Red Sox on supporting a true Fenway experience. This preeminent event brings together service, finance, supply chain, and operations executive seeking real-time insights to accelerate strategies for service transformation.

"The Chief Service Officer Summit has grown into the marquee networking and discussion forum for Chief Service Officers globally," notes Bill Pollock, Vice President and Principal Analyst for the Strategic Service Management Practice, Aberdeen Group. "Service executives value the opportunity to share strategies for raising the level of importance of service within their organizations. The alignment of best practices shared by our distinguished speakers alongside Aberdeen's unparalleled research makes this Summit extremely influential in the service world."

Confirmed Speakers Include:

--  Alcatel-Lucent: Pat Nelson, Vice President, Spares Management and
--  Boston Red Sox: Sarah McKenna, Vice President, Fan Services &
    Entertainment and Jeff Goldenburg, Director of Concessions & Merchandise
--  Canada Post: Janet LeBlanc
--  Cubic Transportation Systems: Mary Crossno, Head of IT Operations
--  Ortho Clinical Diagnostics, a Johnson & Johnson Company: Troy Taylor,
    Worldwide VP, Customer Technical Services
--  Philips Healthcare: Mark Weyna, VP, PMO transPHorm - Integrated
    Customer Services
--  Reverse Logistics Association: Gailen Vick, President
--  Symantec: David Hare, VP, Enterprise Support Services
--  ThermoFisher: Maggie Guliokas, Head of Customer Advocacy
--  Trane: Larry Wash, President and Charles Johnson, CIO
--  Xerox: William Steenburgh, Senior VP, Xerox Services

Aberdeen's summits are invaluable to senior level business executives because they deliver impactful, relevant, vendor-neutral content in an intimate, senior-level setting. Qualified senior-level end user executives (Director level and above, service-related end user executives only) are invited to attend the summits at no charge.

Seating is limited and once the summit registration list is complete, applications will be placed onto a waitlist in the event that a cancellation creates an open seat for attendance. To apply for attendance, please contact For more information about the summit please visit:

Technology vendors can sponsor the CSO Summit, being held on October 8 and 9, and showcase their solutions to this highly qualified audience of service decision makers. For summit sponsorship opportunities, visit:

About Aberdeen Group, a Harte-Hanks Company

Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897

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