SOURCE: Boston Software Systems

August 08, 2005 09:00 ET

Boston Software Systems Customers and Partners Occupy Nearly One-Third of U.S. News and World Report's Hospitals & Health Networks Most "Wired" Honor Roll

UPMC, Cleveland Clinic, Beth Israel Deaconess/CareGroup, Poudre Valley Health System Use Boston WorkStation to Improve Quality Care and Business Processes

SHERBORN, MA -- (MARKET WIRE) -- August 8, 2005 -- Boston Software Systems™, the leader in workflow automation technology to the healthcare market, announced today that nearly one-third of the hospitals on the U.S. News and World Report Hospitals & Health Networks Most Wired Survey and Benchmarking Study Honor Roll are using Boston Software Systems™ technology. Boston Software Systems also had an impressive representation among the main list of 176. These hospitals use Boston WorkStation™ to automate workflow and develop internal processes such as system conversions, claim submittal and patient registration. The annual Survey and Benchmarking Study asks hospitals to report on their use of IT in five key areas: business processes, customer service, safety and quality, workforce, and public health and safety.

"As a result of using Boston WorkStation, Mount Auburn has saved significant lab time and prevented many costly mistakes," said Robert Todd, Director of CareGroup IS at Mount Auburn Hospital. "We've not only improved the quality of information that accompanies a patient or specimen to the hospital, we have also been able to realize faster turnaround in billing with fewer corrections. As a result, our lab personnel are using their time to order lab work instead of registering patients. We are pleased with our results and are rolling out Boston WorkStation to at least 14 additional offices."

"In the short term, UPMC will use the Boston WorkStation software to go directly to our partner payers' Web sites to electronically obtain insurance eligibility and then automatically post that information to the patient accounting system," said Don Riefner, Vice President of Finance at UPMC. "This eliminates the service bureau costs and provides an alternative if the service bureau cannot support a payer. Given that UPMC has annual visit volumes of approximately 1.5 million -- 6,000 per day -- we will see significantly greater efficiencies by using Boston WorkStation. In the next few months, UPMC will implement this automated workflow system for Medicare, WebMD and Pennsylvania Medicaid."

About the Survey and Benchmark Study

Hospitals are ranked in 17 specialties, from cancer and heart disease to pediatrics and urology. Unlike other hospital rankings, the U.S. News and World Report Benchmark Study looks at entire specialties rather than at specific procedures. Only 176 hospitals scored high enough this year to rank in even a single specialty out of all 6,007 U.S. medical centers (excluding military and veterans' hospitals as the federal government will not provide the necessary data). Only 16 hospitals made the Honor Roll, reserved for medical centers ranked at or near the top (technically within 1 or 2 standard deviations) in at least six specialties.

To be considered in a particular specialty, a hospital had to perform a minimum number of specified procedures on Medicare patients in 2001, 2002 and 2003 -- for example, at least 1,270 procedures for heart and heart surgery. Alternatively, the hospital had to have been recommended by at least one physician in U.S. News surveys in 2003, 2004 and 2005. The remaining hospitals received a numerical assessment (the U.S. News Score) made up of three equal parts: reputation, death rate and care-related factors such as nursing and patient services. The rankings list the 50 hospitals with the highest scores.

"The fact that our customers are ranked as the cream of the crop by a third-party evaluator validates Boston Software Systems' technology leadership and ability to deliver real business value. These leading hospitals chose Boston WorkStation to help them successfully contain costs and reduce resources while improving the flow of information throughout their organization," said Steve Cohen, Executive Vice President of Boston Software Systems. "Today's healthcare industry requires many players to work in close harmony to deliver quality care. Investing in technology is inevitable. Therefore, the increasing demand for adding new technology in all healthcare organizations requires that existing systems and processes are handled in the most cost-effective way possible. It also requires that new technology purchases must work within organizations' current workflow and technology infrastructure."

About Boston WorkStation

Boston WorkStation is a workflow automation and integration technology that provides an environment for on-demand process innovation and development. Boston WorkStation allows healthcare organizations to dynamically respond to changing business and compliance requirements by automating common tasks, creating complex processes, automating interaction with Web sites, or integrating new applications, systems and devices.

About Boston Software Systems

Boston Software Systems is the leading standard for workflow automation and system integration software, enabling healthcare organizations to streamline complex business processes and improve productivity. Hundreds of healthcare organizations worldwide respond to regulatory and business initiatives by using Boston WorkStation technology to automate and improve processes throughout their facilities. Boston Software Systems' customers include HCA-Midwest, Stanford Medical Center, Charleston Area Medical Center, Lutheran Health Network and Tenet Healthcare. Boston Software Systems partners with leading application and system vendors such as McKesson, Siemens, Quovadx, Orion International and WebMD. For more information, please visit the Company's Web site at or call 866.653.5105.

Boston Software Systems and Boston WorkStation are trademarks of Boston Software Systems, Inc.

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