May 14, 2013 09:53 ET

BoxTone Announces Support for BlackBerry 10

Extends Mobile Service Management Solution for Enterprise Customers on BlackBerry 10

COLUMBIA, MD and ORLANDO, FL--(Marketwired - May 14, 2013) -  BlackBerry Live 2013 -- BoxTone, the innovator of unified Enterprise Mobility Management (EMM), today announced Mobile Service Management support for BlackBerry® 10 and BlackBerry® Enterprise Service 10.

BoxTone for BlackBerry delivers three critical Mobile Service Management capabilities:

  • Real-time performance monitoring of all mobile connections with dynamic performance learned baselines, predictive analytics and proactive alerting of emerging issues to prevent downtime failures that impact users and the business
  • Dashboards, consoles and reports for operations teams with end-to-end status of service quality across all mobile devices, carriers, and network infrastructure for real-time visibility and control essential to meeting service level agreements (SLAs)
  • Consoles for service desk teams to support fast first call resolution leveraging automated diagnostics, embedded expert knowledgebase and "click-to-fix" actions in order to shorten mean time to repair (MTTR) and enable existing teams to support mobile users without adding head count for lower mobile support costs

"BoxTone has a long tradition of supporting the BlackBerry platform and delivering value added Mobile Service Management solutions to complement BlackBerry's strong security and management for enterprise mobility," said Alan Snyder, CEO of BoxTone. "Enterprise Mobility Management is essential for any organization mobilizing their workforce." 

"BoxTone is a long-standing partner of BlackBerry and an established leader in providing Mobile Service Management solutions," said Steve Clarey, Director of Enterprise Alliances at BlackBerry. "BoxTone works together with BlackBerry Enterprise Service 10 to enhance Service Quality Management by providing automated proactive monitoring, which can increase the responsiveness of an organization's IT service desk."

BoxTone's Enterprise Mobility Management platform enables organizations to proactively monitor and support their end-to-end mobile environment. With mobile device use surging in the enterprise driven by BYOD and always-on service expectations, BoxTone delivers the control IT needs, supportability users demand and reliability the business requires for wide-scale, mission-critical mobile deployments.

BoxTone is exhibiting its Enterprise Mobility Management platform at BlackBerry Live (# 162), May 14-16, 2013 in Orlando, Florida and will be Presenting with Customers in Session SPN10 - "BoxTone: Customer Best Practices Managing Wide-Scale, Mission-Critical Mobile Deployments."

About BoxTone

BoxTone is the innovator of automated Enterprise Mobility Management (EMM). With millions of mobile devices and apps under management, BoxTone's automated EMM platform is trusted by more of the world's leading enterprises, Managed Service Providers and government agencies than any other -- including 42 of the Fortune® 100 and 8 of the Top 10 MSPs -- to ensure maximum mobile performance and security at the lowest cost and risk. Only BoxTone's single unified mobile management platform powered by patented real‐time automation technology addresses the entire mobile lifecycle: Mobile Device Management (MDM), Mobile App Management (MAM), mobile support and operations management. And only BoxTone delivers real‐time centralized control of all mobile smartphones and tablets including Google Android, iPhone and iPad, BlackBerry and Windows Phone, as well as the enterprise apps that run on them.

BoxTone's unparalleled EMM innovation has also been recognized by leading industry analysts, as the company has been positioned in the "Visionaries" Quadrant of Gartner's Magic Quadrant for Mobile Device Management (MDM) Software; named an "innovator" in the Forrester Research, Inc. Market Overview: On-premises MDM Solutions; and named to the Winner category in Yankee Group's "MDM Is Dead. Long Live EMM!"; and named both Champion and Value Award Winner in Info-Tech Research Group's MDM Suites Vendor Landscape. Learn more at, or call +1 410.910.3344. Follow BoxTone on Twitter, LinkedIn and Facebook.

BoxTone and the BoxTone logo are trademarks of BoxTone. BlackBerry and related trademarks, names and logos are the property of Research In Motion Limited. BlackBerry is not responsible for any third-party products or services. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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