SOURCE: bpm'online

bpm'online, CRM, BPM, SFA, Marketing Automation, Customer Service, Sales

November 29, 2016 12:03 ET

Bpm'online to bring intelligent data enrichment and advanced dynamic case management to every user

Leading CRM provider to release major software update, through online event in December

BOSTON, MA--(Marketwired - November 29, 2016) - Bpm'online is proud to announce bpm'online version 7.9 will be released during an online event. Key innovations include intelligent data enrichment and advanced dynamic case management capabilities.

Attendees to the online event will get a first-hand look at the latest CRM innovations and capabilities available through bpm'online, which will be leveraged to accelerate marketing, sales, and service processes.

Significant enhancements from bpm'online version 7.9 include:

  • Intelligent data enrichment -- your CRM data scientist
    Bpm'online swiftly identifies email addresses, phone numbers, social media profiles and other valuable information about a company from open sources. Manage your CRM data faster and with minimal effort with an automatic smart data enrichment.
  • Dynamic Case Management (DCM) -- have unstructured, "untamed" processes built and automated in less than 5 minutes
    With a simple drag and drop of stages and tasks, even the most complex and unstructured process can be up and running in a matter of minutes.

In total, bpm'online version 7.9 will have over 200 enhancements and improvements to bpm'online products and platform. A few notable areas for enhancements to bpm'online products are:

  • Bpm'online marketing
    Run smarter, more personalized campaigns -- Enhanced capabilities for marketing campaign management enable organizations to run multichannel campaigns based on customer behavioral patterns.

    Bring email marketing to a whole new level of effectiveness -- Integration with Elastic Email and additional tools to monitor and analyze unsent and undelivered emails will supercharge marketers to ensure every email campaign a success.
  • Bpm'online sales
    Enable smarter and nimbler field sales -- Improved tools for managing pre-configured visits on a mobile device along with convenient tools to monitor SKUs will dramatically increase the efficiency of field sales.

    Drive more sales with streamlined order management -- Landing page integration allows users to configure automatic registration of orders or any other data received from the website in bpm'online.
  • Bpm'online service
    Deliver faster and more personalized customer care -- Upgraded service calendars and algorithms for calculating case resolution timeframe based on case priority, SLA or support plan ensure flexibility and a personalized approach in handling every case.

    Spend time where it matters most -- Flexible rules for 'junk' email processing protect customer support teams from undesired email streams to help them focus on what matters most.

To better serve bpm'online's global customer base, multiple events will be held to showcase the advanced capabilities:
EMEA | Dec 15, 2 pm GMT
Americas | Dec 15, 2pm EST / 11 am PT
APAC | Dec 16, 3 pm AEDT

Register now to attend the unveiling

About bpm'online
Bpm'online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm'online's engaging interface with a social look and feel, free from redundant information to keep them focused on what's relevant. Today, the company serves thousands of customers worldwide.
For more information, visit: www.bpmonline.com

Contact Information

  • Media Contact
    Gregory Rosa
    PR Specialist
    bpm'online
    617-765-7997
    Email contact