SOURCE: bpm'online

bpm online

March 22, 2016 15:37 ET

Bpm'online to Present Webinar 'Unleashing Service Excellence With Smart Tech Tools and Refined Service Processes'

BOSTON, MA --(Marketwired - March 22, 2016) - Bpm'online, whose process-driven CRM software for marketing, sales and service helps over 6,000 organizations win more customers, is hosting a live webinar 'Unleashing service excellence with smart tech tools and refined service processes'. A complimentary webinar presented by Michael Rooney, SVP and General Manager at bpm'online will take place at 12 PM EST on March 30, 2016. The webinar will outline how businesses can leverage next gen CRM technology to transform customer experience and boost loyalty as well as reduce costs and increase the quality of internal support processes for the business.

Customer service is the #1 factor that impacts trust in an organization. According to recent research, 66% of customers switch companies due to poor service and more than 90% of them will never come back. Having the right service management tools in place helps savvy business leaders to defend or retain market share and to increase top line.

During the 1-hour webinar, Michael Rooney will talk about why it is critical to align and automate internal and external service processes and how advanced CRM technology can help businesses better retain their customers. Practical cases will further demonstrate how companies apply bpm'online service to swiftly manage client requests regardless of the communication channel for creating a truly omnichannel experience. Mr. Rooney will provide insider perspectives on key findings, including:

· How to streamline customer service process and prevent customer churn

· How to leverage bpm'online service to effectively manage cases and deliver a seamless omnichannel experience

· How to reduce costs and increase the quality of internal supporting service for the business

· What metrics are the most important while designing an effective customer service strategy

· Practical real-life cases of leveraging next gen CRM to transform customer service

Visit https://www.bpmonline.com/webinar/excellent-customer-service for more details and registration information.

About bpm'online

Bpm'online is a global vendor of process-driven CRM for marketing, sales, and service. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm'online's engaging interface with social look and feel, free from redundant information that keeps them focused on what's relevant. Today, the company employs 600+ experts and serves over 6,500 customers worldwide.

For more information, visit: www.bpmonline.com

Contact Information

  • Media Contact:
    Gregory Rosa
    PR Specialist
    bpm'online
    617-765-7997
    Email contact