SOURCE: bpm'online

bpm'online, CRM, BPM, SFA, Marketing Automation, Customer Service, Sales

August 08, 2016 16:09 ET

Bpm'online to Host Banking Webinar: How to Win Customers in the Age of New Banking

Webinar to share keys to integrating digital innovations with traditional branch banking systems and more

BOSTON, MA--(Marketwired - August 08, 2016) - Bpm'online, whose process-driven CRM for marketing, sales and service helps over 6,500 organizations win more customers, is hosting a live banking webinar "How to win the battle for customers in the age of new banking with smart tech tools and refined processes." The webinar will be held on Thursday, August 18, 2016 and will be available in multiple time zones to serve specific regions including, the Americas, EMEA and Asia-Pacific.

Recent studies have found the average cost per customer interaction in a traditional banking branch is almost eight times higher than in a respective digital channel and SME customers are 4.5 times more likely to choose a bank with a good digital banking platform than one with branches nearby. During the webinar, Michael Rooney, SVP/GM at bpm'online, will shine a light on the gaps in traditional banking that limit their abilities to attract and retain next-generation customers. He will demonstrate how an agile CRM platform can help banks and financial services companies outperform their competition and set them up for success in the age of new banking.

Join the webinar to learn:

  1. What success factors can be drawn from neobanking model?
  2. Key ingredients of an optimal customer journey with your bank.
  3. How to smoothly integrate digital innovations with traditional branch system?
  4. How smart tech tools minimize service time in branches and contact-centers?
  5. Steps to deliver a superior customer experience and boost sales results in banks.

Don't miss out on learning how bpm'online can help banks and financial services organizations exceed client expectations and win leadership in the market.

Click here to register for the webinar

About bpm'online
Bpm'online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm'online's engaging interface with a social look and feel, free from redundant information to keep them focused on what's relevant. Today, the company employs 600+ experts and serves over 6,500 customers worldwide.

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Contact Information

  • Media Contact:
    Gregory Rosa
    PR Specialist