SOURCE: Sutherland Global

Sutherland Global

March 06, 2012 08:30 ET

BPO Leader Sutherland Global Honored as Supplier of the Year

Company Makes 2012 Global Outsourcing 100 List -- 5 Years Running

ROCHESTER, NY--(Marketwire - Mar 6, 2012) - Sutherland Global Services, a leader in Business Process Outsourcing (BPO) services, has been included on the 2012 Global Outsourcing 100 list. This is the 5th year in a row that Sutherland has been in the Global Outsourcing 100 and last year was the fastest riser in the Global 100 as well as featured on 8 separate Leader boards across industries, services, and regions.

2011 was a banner year for Sutherland. The company was selected as the BPO Supplier of the Year by telecommunications giant AT&T, the 7th largest company in America and one of the world's Telecommunications majors. Sutherland was also recognized for Superior Service Innovation by China-based Lenovo, the world's second largest PC maker and the owner of IBM's ThinkPad line of products. The validation of Sutherland's business focus and ability comes at a time when many companies struggled to contend in this highly competitive industry. What has kept Sutherland ahead of the curve is the focus on execution excellence and the ability to consistently deliver measureable results.

Tim Harden, president of AT&T Supply Chain and Fleet Operations, said, "We're successful in a large part thanks to extraordinary suppliers like Sutherland Global Services that consistently go above and beyond, exceeding our expectations and helping exceed those of our customers as well."

Lenovo's Senior Vice President of Global Services Peter Bartolotta added, "Sutherland Global Services has proven to be a loyal partner in supporting Lenovo's aggressive growth of our PC business worldwide."

In late November, the Intel-owned virus protection company McAfee credited Sutherland Global as a major contributor to McAfee's award for Continuous Improvement from TSIA (The Technology Services Industry Association) -- a key industry forum for Technology Products and services organizations. TSIA corporate members represent the world's top technology companies.

"The contributions of Sutherland are a huge part of the success of McAfee Consumer Support. We thank them for their ongoing partnership in making McAfee a strong, improvement-driven support organization," remarked Jason Grier, Vice President, Worldwide Consumer Support.

In an independent assessment of outsourcing service providers conducted by the Industry Association of Outsourcing Professionals (IAOP), Sutherland was ranked as the fastest riser in the Global Outsourcing 100® and among the leaders in several industry categories.

Remarking on Sutherland's consistent record of awards and accolades from clients as well as industry forums, the company's Chairman & CEO Dilip Vellodi said, "To be recognized by the industry is an honor, but to be honored by clients is truly a privilege. For the past 25 years we have been driven by a single focus: excellence in execution. The recognitions and acknowledgements that we have received from our clients reflect the successful realization of our focus."

About Sutherland Global Services
Established in 1986, Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders. Headquartered in Rochester, N.Y., Sutherland is one of the world's largest pure-play BPO companies employing over 30,000 professionals across 34 global delivery centers and business operations located in the United States, Canada, Mexico, Colombia, India, the Philippines, the United Arab Emirates, Bulgaria, Egypt, and the United Kingdom. For more information, visit

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