June 08, 2009 14:35 ET

BrightTALK Hosts ITIL V3 Summit

Interact With IT Service Management Experts Live on BrightTALK

SAN FRANCISCO, CA--(Marketwire - June 8, 2009) -

WHAT: ITIL V3 Summit hosted by BrightTALK™

At this free, online summit IT service management thought leaders will share best practices, case studies, and innovative implementation strategies during a one-day series of interactive webcasts. The presentations will help IT professionals understand ITIL V3 from a practical point of view and will describe actionable ways that this best practice framework can help reduce risk and cost in the competitive global market.

WHEN: Thursday, June 11, 2009, from 4:00 a.m. - 5:00 p.m. PDT (The webcasts will also be immediately recorded and viewable on-demand at


"Deciphering Service Management" - Ian Clayton, Consultant, Service Management 101

"ITIL Service Management Practices: Third Time's the Charm" - Michael Disabato, Vice President and Service Director, Burton Group

"ITIL Version 3 Overview" - Cassius Downs, Treasurer, itSMF Board of Directors

"Making ITIL Practical: The Impact of IT Process Automation" - Travis Greene, Chief Service Management Strategist at NetIQ

"Keeping Customers Close in a Competitive Global IT Service Market" - Howard Kendall, Founder & Chairman, Service Desk Institute (SDI)

"Navigating the Risks & Challenges of Implementing IT Projects Pt2" - Jerry Kopan, ITSM Project Manager and ITIL Trainer

"ITIL V2 to V3: A Comparison of Best Practice Framework" - Rick Leopoldi, ITSM Business Consultant, RL Information Consulting LLC

"Seven Ways ITIL Can Help You in an Economic Downturn" - Anthony Orr, Best Practices Director, Educational Services, BMC

"ITIL V3 Service Strategy" - Bill Powell, Service Management Strategy Leader, IBM Global Services

"ITIL V3 Certification Update: Can We Talk?" - George Spalding, Executive Vice President of Pink Elephant

"Confidence in Agility is Key" - Ken Turbitt, President and CEO, SMCG

WHERE: Summit program and registration is available on BrightTALK:

ADD WEB 2.0 CONTENT TO YOUR SITE: The summit can also be accessed (live and later on-demand) through the BrightTALK player, which can be embedded into any of your websites and blogs. For information on how to embed a player or to participate in future summits, contact Morgan Cantrell at (415) 955-0553 or mcantrell (at)


BrightTALK is devoted to making webcasting the ultimate business tool for transferring knowledge. BrightTALK creates a vibrant exchange of ideas between presenters and viewers featuring live, interactive access to the world's top thought leaders.

Contact Information

  • Media Contact:
    Morgan Cantrell
    (415) 955-0553
    mcantrell (at)