BT Infonet

BT Infonet

August 16, 2005 08:00 ET

BT Infonet Achieves Five `Best in Class' Ratings in Customer Service in Latest Telemark IP Report; Named the Industry's Overall `Best in Class' Based on Stated Results

EL SEGUNDO, Calif.--(CCNMatthews - Aug 16, 2005) -

BT Infonet, a leading provider of global communications services for multinationals, has achieved five "Best in Class" ratings for superior customer service in the 13th edition of Telemark Consulting's benchmarking report on International Business IP Services, published on August 15, 2005.

In this latest report, Telemark surveyed more than 275 multinationals using international IP services -- with an aim to benchmark customer service in 32 different categories. Based on the results, BT Infonet was named the industry's best in international network installations, IP data security, problem notification capabilities, transparent billing and for its ability to sustain successful long-term customer relationships.

In addition, BT Infonet was named the industry's overall "Best in Class" based on the stated results of the report. Telemark's stated results, led by BT Infonet, measure how satisfied multinationals are with their IP service provider overall.

"BT Infonet is consistently perceived as one of the industry's top IP service providers," commented Dr. Kerry Tomlinson, managing author of Telemark's IP services benchmarking report. "Once again, BT Infonet exceeded the industry benchmark for all of the top ten attributes that multinationals named as most important -- showing dedication and execution in customer service in those areas that matter most to customers."

"Telemark's latest report is another validation of our attention to providing advanced IP services to clients with a particular focus on an outstanding customer experience," said Jean-Noel Moneton, BT Infonet's vice president of network services. "We're particularly proud of our excellent rating in network reliability and our `Best in Class' rating in IP VPN security - two hot button issues for global enterprises."

In the same report BT Global Services was awarded a "Telemark Gold Award" in Secure Data Transfer and "Best in Class" honors in nine categories - Network Reliability, Value for Money, Ability to Meet Customers' Requirements, Fault Reporting Process, Installation Guarantees, Support in Local Language, Reaching Difficult Locations, Bills in Currency of Choice and New Product and Service Information. In total, BT Infonet and BT Global Services were found to be the industry's "Best in Class" in 14 of the report's 32 measurements of customer service.

About Telemark Consulting

Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services Ltd (

About BT Infonet

BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries.

Additional information about BT Infonet is available at

About BT

BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of three lines of business:

-- BT Retail, providing a comprehensive range of communications and related services to more than 20m UK consumers and businesses.

-- BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits.

-- BT Global Services, providing networked IT services to meet the needs of multi-site organizations globally. BT Global Services operates in more than 130 countries and also offers international carrier services.

In the year ended 31 March 2005, BT Group's turnover was GBP 18,623 million with profit before goodwill amortization, exceptional items and taxation of GBP 2,085 million.

BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.

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