BT Infonet

BT Infonet

June 15, 2005 08:01 ET

BT Infonet Named Overall ``Best in Class'' In Managed Data Network Service Customer Satisfaction By Telemark; Named Overall ``Best in Class'' for 12th Consecutive Report

EL SEGUNDO, Calif.--(CCNMatthews - Jun 15, 2005) -

BT Infonet, a leading provider of global communications services for multinationals, today was named the industry's overall "Best in Class" in customer satisfaction in Telemark's latest benchmarking report on managed data network service (MDNS) providers.

Telemark's reports survey hundreds of IT executives from multinational enterprises using MDNS services. Findings are benchmarked in 32 individual categories, allowing comparison in customer satisfaction amongst service providers supplying managed network communications to multinational corporations.

In this latest report, BT Infonet was once again named the industry's overall "Best in Class" in customer satisfaction, and has now held this highest distinction for the last 12 reports spanning more than three years.

Specifically, BT Infonet was ranked highest in Ability to Meet Customer Requirements, Understandable Tariffs, Support in Local Language, International Installations, Adequate Data Throughput, New Product and Service Information and Understanding Customer Requirements. BT Infonet also exceeded Telemark's benchmark standard for all 32 of the critically important attributes evaluated in this report.

"Multinationals have consistently rated BT Infonet as one of the best providers for both MDNS and IP services. Over the past two years their overall satisfaction rating has even steadily increased -- further demonstrating the high level of service they provide to global enterprises," said Dr. Kerry Tomlinson, managing author of Telemark's MDNS benchmarking report.

"When it comes to customer care we made it our business to set high standards and deliver at higher levels," said Jose A. Collazo, chief executive officer of BT Infonet. "We're honored to be 'Best in Class' and appreciate the continued recognition from multinationals. It's a testament to our commitment to providing exceptional service to our clients. We fully recognize the difficulty of winning this 12 times in a row and accept this accolade on behalf of the entire BT Infonet organization."

BT Infonet is part of BT Global Services and they in turn were ranked highest by customers in five attributes -- Value for Money, Technical Support, Long Term Relationship, Bills in Currency of Choice and Third Party Equipment Integration.

In total BT Group received 12 category specific "Best in Class" honors.

About Telemark Consulting

Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services (

About BT Infonet

BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries.

Additional information about BT Infonet is available at

About BT

BT is one of the world's leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of three lines of business:

-- BT Retail, providing a comprehensive range of communications and related services to more than 20m UK consumers and businesses.

-- BT Wholesale, providing network services and solutions within the UK to more than 600 fixed and mobile operators and service providers including the provision of broadband and private circuits.

-- BT Global Services, providing networked IT services to meet the needs of multi-site organizations globally. BT Global Services operates in more than 130 countries and also offers international carrier services.

In the year ended 31 March 2005, BT Group's turnover was GBP 18,623 million with profit before goodwill amortization, exceptional items and taxation of GBP 2,085 million.

BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.

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