SAN FRANCISCO, CA and MUNICH, GERMANY--(Marketwired - Dec 9, 2013) - B2X Care Solutions, the leading provider of customer care for electronic devices, today announced that Bullitt Group, a company that designs, manufactures, markets, and sells smart mobile phones and consumer electronics in partnership with global brands, has selected B2X to become its exclusive customer care partner for all of its licensed brands including Caterpillar.
B2X's dedicated team will support all customer care activities, managing repairs and logistics through its SMARTLOGISTICS, SMARTREPAIR, and SMARTPARTS offerings. B2X SMARTLOGISTICS will support the collection, transportation, receiving, sorting and returning of electronic devices, B2X SMARTREPAIR will provide a scalable solution to ensure a consistent and reliable process to manage device repairs globally, and B2X SMARTPARTS will enable the optimization of spare parts availability and inventory levels.
"It's really important for us that our customers' service experiences are seamless," said Dave Floyd, Co-CEO of Bullitt Group. "With the technology, global service partner network and experienced team, B2X is the perfect service partner for Bullitt."
Bullitt Group has offices in the UK, USA, and China. Each office is manned by experts in brand compliance, product design, product development, product lifecycle management, marketing, sales, customer care, engineering and quality control.
"This partnership will allow Bullitt to expand quickly into new markets with less fixed costs while simultaneously building a flexible and scalable customer care solution that is available in multiple countries around the world," said Raul Sfat, VP Global Sales of B2X. "Bullitt is a fast growing player in the smart mobile and consumer electronics market, and we look forward to helping them maintain a top notch customer service experience globally for their entire product portfolio."
For more information on Bullitt Group, please visit http://www.bullitt-group.com/home.
About B2X Care Solutions
B2X is the leading provider of customer care solutions for electronic devices to manufacturers, insurance providers, mobile network operators and retailers globally. Our first-of-its-kind Smart Service Platform consists of an end-to-end technology management layer and best practice service delivery processes to ensure consistency and quality across service operations, supported by a global organization of highly experienced staff and a trusted and reliable operational fulfillment partner network. That's why we're the choice for companies in more than 110 countries worldwide. For additional information, visit www.b2x.com.