August 29, 2012 14:53 ET

Business Icon Steve Forbes and Former Press Secretary for Tony Blair, Alastair Campbell, to Headline KANA Connect 2012 Annual Customer Summits

KANA Confirms an Agenda of Engaging Keynotes, Insightful Industry Thought-Leaders and Hands On Educational Sessions for Attendees

SUNNYVALE, CA--(Marketwire - Aug 29, 2012) - KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced its dynamic speaker lineup for the company's KANA Connect 2012 annual customer summits, taking place Sept. 23-25 at The Cosmopolitan of Las Vegas, Oct. 2 at the Steigenberger Kurhaus in The Hague, and Oct. 4 at the historic Institute of Directors in London's Pall Mall.

The events, which attract an extensive gathering of businesses and public sector entities, as well as media and industry analysts, are open to all KANA customers worldwide.

"KANA Connect 2012 offers KANA customers and partners an opportunity to network, share best practices and maximize their investments in KANA solutions in support of their customer experience strategies," said James Norwood, chief marketing officer of KANA. "We have an impressive lineup of high caliber, engaging keynotes and thought leaders slated to speak on key industry trends along with more than 100 educational sessions scheduled to take place between the US, UK and Netherlands events."

Offering real world business advice, Steve Forbes, chairman and editor-in-chief of Forbes Media, will present the first keynote address at KANA Connect 2012 in Las Vegas: "Navigating the current economy for business growth and success." Attendees will have an opportunity to meet Forbes, who was twice a candidate for the nomination of the Republican Party for president, during a book signing of Forbes' new book "The Freedom Manifesto." 

The second keynote address will feature R "Ray" Wang, principal analyst and CEO of Constellation Research and author of the popular enterprise software blog "A Software Insider's Point of View." With viewership in the millions of page views a year, Wang's blog provides insight into how disruptive technologies and new business models impact the enterprise. Wang will offer his influential industry perspective on the emerging customer experience agenda, how today's executives from the CMO to the CIO to the CEO are rising to the challenge, and the importance of context in next generation customer engagement. 

Rounding out the keynote lineup at the US event is leading futurist, entrepreneur and strategic advisor Ross Dawson. Dawson, who is founding chairman of Future Exploration Network, will discuss key strategies to enable customer focused organizations to be leaders in creating the future of customer service.

Headlining the UK event will be Alastair Campbell, former press secretary and director of Communications and Strategy for past British Prime Minister Tony Blair. Still active in Labour politics, Campbell now splits his time between writing, speaking, charitable fundraising, politics and campaigns. Campbell will share insights and messages that transcend the public and private sector.

Sharing his views on creativity and problem solving, Nigel Barlow, author of "Re-Think: How to Think Differently," rounds out the impressive lineup for the UK event.

Completing the KANA Connect keynotes, the Netherlands event will feature an opening presentation from trend watcher, futurist, and eternal optimist Adjiedj Bakas.

In addition to the industry thought leaders, KANA executives and experts will be on hand to engage with participants on numerous topics including product strategy, customer service best practices, and technical tips and tricks. KANA customers will also be able to hear directly from their peers as a large proportion of the agenda at each event relates to customer experience strategies presented by customers. 

To learn more about KANA Connect 2012, its training certification tracks or to register for the event, please visit Those interested in attending KANA Connect 2012 US (Las Vegas), should act now for best rates, as hotel room block deadline is Aug. 30.

About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

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Contact Information

  • Contact:
    Erin Lutz
    Lutz PR for KANA Software, Inc.
    +1 949 293 1055
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