Buy As You View

Buy As You View

September 16, 2011 08:55 ET

Buy as You View Improve Customer Experience With New Equipment

CARDIFF, WALES--(Marketwire - Sept. 16, 2011) - Leading retail and consumer finance company, Buy As You View, has invested in a range of new equipment to improve the customer experience and make efficiencies for its field-based sales force. After a trial period in South Wales, the new equipment has now been rolled out to the six regions in which the company operates.

Buy As You View provide customers with a meter to help them manage their finances and budget for future purchases. Customers will now benefit from a meter upgrade which will allow them access to new levels of customer service. Customers would normally wait until their Account Manager called before getting them to adjust their meter settings or give them a rebate but going forward they will be able to do this either online or through a quick phone call. Better out of hours support and problem resolution will also be provided as a result of being able to remotely access, diagnose and alter meter settings via the GPRS network.

In addition to the meters, Buy As You View, has invested in Panasonic Toughbooks for every account manager. The highly durable handheld PCs are continually updated with information from Buy As You View's main database. This will provide account managers with up to date customer records, a dynamic appointment scheduling and online performance reports all designed to make the customer service experience even more pleasurable and efficient.

As well as investing in new equipment to benefit customers and account managers, Buy As You View now uses Paragon route planning software to assess the best routes for account managers to take when visiting customers on their collection rounds. The Paragon software has been integrated into the Toughbooks to automatically build the optimum route for remaining jobs on a daily basis, saving time and fuel costs.

Andrew Deeley, Commercial Director at Buy As You View comments:

"We have been trialling these new products in South Wales over 12 months and are delighted that we are now launching these fantastic products to the rest of the UK. We have made some adjustments in the way we use the products to really harness the technology available.

"Feedback from our sales team has been positive with many of our account managers commenting on the ease of use and speed of the new equipment, allowing them to manage their time more effectively while making collections."

Notes to Editors:

Buy As You View (BAYV) is a weekly payment store that specialises in television, washing machine, mobile phone, computer (laptop, PC, Wii and Playstation), dryer, fridge freezer, dishwasher, vacuum cleaner and cooker rentals (rent-to-own). In addition to household electrical items, B.A.Y.V. also offer a wide range of pay weekly household furniture items including sofas, beds, pushchairs, bikes and dining room furniture. This approach to buy now pay later purchasing enables Buy As You View customers to pay weekly for their household electrical and furniture items via a coin meter TV (although cash payments/Direct Debit are also accepted if preferred). With no credit checks and all circumstances considered, BAYV offer the ideal solution to furnish homes with top quality household products, even in cases where bad credit may have been a problem in the past.

BAYV strongly supports responsible lending and treating customers fairly to enable them to make purchases without creating additional financial problems. A significant number of BAYV's new customers are as a result of recommendations from its existing customer base (41%). This is seen as a testament to the satisfaction that the products, payment method and service delivered to its customers. It is in the company's interest not to overburden its customers financially. BAYV wants its customers' experience of Buy As You View to be positive and for it to be the 'manageable way to buy things for their home'. BAYV is a forward thinking customer-orientated company with ambitious plans to dominate the sector and become a significant player in the retail and consumer finance market in the UK through controlled profitable growth.

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  • Media enquiries to Jenny Harding or Emma Powell
    at Golley Slater on 029 2078 6044

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