C-Suite TV

November 11, 2014 09:27 ET

C-Suite TV's Best Seller TV to Feature Authors Andy Frawley and Dina Simon in November

NEW YORK, NY--(Marketwired - Nov 11, 2014) - Best Seller TV, an online business show on C-Suite TV featuring one-on-one interviews with best-selling authors, today announced its November featured authors: Andy Frawley, author of Igniting Customer Connections, and Dina Simon, author of Make Unstoppable Simple: Creative Problem Solving in Life and Leadership.

The first episode, featuring Andy Frawley, airs today and will be hosted by best-selling author and former TV anchor Camilla Webster. The second episode, featuring Dina Simon, airs on Tuesday, November 25 and will be hosted by TV personality Taryn Winter Brill.

EPISODE 1: Best-Selling Author Andy Frawley Talks about Making Emotional Customer Connections

The first November episode of Best Seller TV features Epsilon President and best-selling author Andy Frawley, whose book talks about the explosion of digital channels and how they create numerous opportunities for brands to engage with customers on an emotional level. In order to help drive incremental performances, companies need to engage their customers by understanding who they are and make an emotional connection with them.

Frawley states that a crucial moment in the customer relationship comes when there's an "atomic moment of truth." The "atomic moment of truth" is the opportunity to create or destroy the value in a brand or customer relationship. Companies that implement a loyalty program to give their customers an added experience is a great example of this. Customers often walk away happy and are willing to share that information with their business and professional networks.

"Companies can ignite customer connections by understanding the things that predict experience and engagement. You need to determine who are the highly-engaged customers who are experiencing the brand a certain way," says Frawley. "Companies need to know that information in order to determine how to use their marketing dollars on customers who buy or refer their product or service." 

Frawley adds that organizations need to be looked at through the lens of the customer not through products or silos.

The episode airs today, Tuesday, November 11, on C-Suite TV.

EPISODE 2: Best-Selling Author Dina Simon Talks about How to Make Unstoppable Simple

In the second episode of Best Seller TV, host and TV personality Taryn Winter Brill talks to author Dina Simon about her book Make Unstoppable Simple: Creative Problem Solving in Life and Leadership about how to define unstoppable and make unstoppable simple -- both in our personal and professional lives.

Dina Simon, President of Simon Says Give, provides a compelling account of her personal experiences of family tragedy at a young age and how those experiences helped her shape her life today, personally and professionally. Simon is a firm believer that making the unstoppable simple starts with self-reflection. Whether you are someone in the midst of, or contemplating, a career change or an established C-Suite leader, self-reflection is the most accurate way to know what you bring to the table and what you don't.

"Unstoppable is energy, powering through, having goals, figuring out where your roadblocks are and how do you work through things," said Simon. "It doesn't matter if you are someone looking to make a career change or you're an executive, fear cannot be the thing that stops you from doing the things you should be doing."

The episode will air on Tuesday, November 25 on C-Suite TV.

Best-selling author, speaker, and former Fortune 100 CMO Jeffrey Hayzlett created Best Seller TV to give top-tier business authors a forum for sharing thought-provoking insights, in-depth business analysis, and their compelling personal narratives. 

"Understanding your customers is a very important part of your business. Without customers, you don't have a business. Andy Frawley brings a wealth of knowledge about what companies -- big and small -- can do to engage their customers on social media and how to make that emotional connection with your customers," Hayzlett said. "Dina Simon is an incredibly dynamic and charismatic speaker that makes her unstoppable. Her book is a step-by-step guide on how to achieve unstoppable and more importantly, how being unstoppable makes you successful."

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About C-Suite TV:
C-Suite TV is a web-based digital on-demand business channel featuring interviews and shows with business executives, thought leaders, authors and celebrities providing news and information for business leaders. C-Suite TV is your go-to resource to find out the inside track on trends and discussions taking place in businesses today. This online channel is home to such shows as C-Suite with Jeffrey Hayzlett, (MYOB) Mind Your Own Business and Best Seller TV, with more shows to come. C-Suite TV is part of C-Suite Network, the world's most powerful network of C-Suite leaders. Connect with C-Suite TV on Twitter and Facebook.

About Jeffrey Hayzlett:

Jeffrey Hayzlett is the Contributing Editor and Host of C-Suite with Jeffrey Hayzlett on Bloomberg Television. He is also host of the digital television show (MYOB) Mind Your Own Business on C-Suite TV. Hayzlett is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world's most powerful network of C-Suite leaders. Connect with Hayzlett at or on Twitter, Facebook, LinkedIn, Google+ or email.

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