CAA North & East Ontario Recognizes Excellence in Hospitality with Diamond Awards

OTTAWA, ONTARIO--(Marketwire - Jan. 21, 2011) - CAA North & East Ontario (CAANEO) acknowledged hospitality excellence today with the announcement that five hotels and two restaurants in the North & East Ontario region have been included on the prestigious CAA/AAA Four Diamond list for 2011.

Area lodgings and restaurants receiving the coveted Four Diamond Award include (number of consecutive years in parenthesis): Perspectives Restaurant (8), The Capital Dining Room (4), Brookstreet (8), Fairmont Château Laurier (14), Minto Suite Hotel (17), Ottawa Marriott Hotel (4), and The Westin Ottawa (28).

The five hotels and two restaurants in North & East Ontario that received the Four Diamond Award are part of a select group of establishments. Only 4.4 percent of the 31,000 CAA/AAA rated lodgings and 2.7 percent of the 28,000 CAA/AAA approved restaurants received a Four Diamond rating, for a total of 2,105 establishments throughout Canada, the United States, Mexico and the Caribbean obtaining this honour. The Westin Ottawa is one of the 86 hotels that have maintained Four Diamond status for 25 or more consecutive years.

"To achieve and maintain this level of hospitality is a significant accomplishment," said Korey Kennedy, Manager of Public and Government Affairs for CAANEO. "Four Diamond establishments consistently deliver a high level of personal comfort and attention to every guest, and we are honoured to recognize their commitment to excellence." 

CAA/AAA's rating system is the only one that covers all of North America and one of only two that conduct physical, on-site evaluations. Rating more properties than any other entity, professionally trained CAA/AAA inspectors use published guidelines to evaluate establishments on an annual basis.

To be eligible for evaluation, properties must meet basic requirements during an unannounced inspection. Once designated as CAA/AAA Approved, inspectors then assign a rating of one to five diamonds based on the quality of the establishment.

For more than 100 years, the Canadian Automobile Association has provided travel, emergency road services, insurance, and advocacy for its Members. CAA North & East Ontario continues to be the leading membership organization by recognizing and promoting its heritage and integrity in the community, while maximizing Members' value.